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Cannot uninstall Bruno #300

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zrpfpr opened this issue Oct 3, 2023 · 12 comments
Open

Cannot uninstall Bruno #300

zrpfpr opened this issue Oct 3, 2023 · 12 comments

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@zrpfpr
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zrpfpr commented Oct 3, 2023

Affected version: 0.17.0
OS: Windows 10

Installed just to test its operation. When trying to uninstall a message is displayed indicating that the program is open, but there is no process running (maybe the own uninstaller??):

image

After click on Accept, a new error message shows:

image

@helloanoop
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Strange. We package using electron builder. This should work out of the box.

I use Mac, so I can't test this on my system. Perhaps someone from the community with windows OS can test and confirm if they are facing the same issue when attempting to uninstall.

If nothing works, I suggest a restart and try uninstalling it.

@zrpfpr
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zrpfpr commented Oct 3, 2023

Oh, yes. I tried to restart, but I have the same error.

Thanks!

@dcampagnone
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Tested uninstalling version 0.17.0 on Windows 11 and it worked fine.

@l0new4nder3r
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I could uninstall bruno version 0.16.6, on windows 10 without any issue.
Windows settings, Applications and features, Bruno, Uninstall, OK

@zrpfpr have you tried restarting your computer/windows session, then uninstalling again?

@zrpfpr
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zrpfpr commented Oct 3, 2023

Yes, I tried but I've got same error after several reboots... Only in safe mode finally I could uninstall the app (invoke the Un_A.exe located in AppData\tmp~.nsu folder).

After some research, apparently the error is related with electron builder and CHECK_APP_RUNNING flag in recent versions, but I could't find the proper solution. Anyway... The problem solves using the Un_A.exe file in safe mode and cmd session, if anybody has the same problem in the future. Greetings.

@jrnewton
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I'm getting this problem with 0.16.3 on Windows 10.

image

@zrpfpr - Un_A.exe doesn't exist anywhere under C:\Users<Username>. Was it introduced in a later build?

@mmorton
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mmorton commented Oct 25, 2023

I was running into this same issue on version 0.22.0 when I tried to update. I got around it by going to %LOCALAPPDATA%\Programs\bruno, deleting Bruno.exe and then running Uninstall Bruno.exe.

@ForgottenIce
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I am having the same problem when trying to install (or uninstall) on Windows.
image
After a bit of research, I think the problem is related to this issue found on the electron-builder repo. Seems to be a problem with electron-builder v23.x. People are suggesting downgrading electron-builder to v22.x.

as @mmorton mentioned, deleting Bruno.exe and then running the installer (or uninstaller) fixes the issue, but it's quiet annoying having to do this step every time a new version arrives.

I tested this with chocolatey and it was the same result.

@ThenTech
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Encountering the exact same issue on installation. Like @ForgottenIce mentions, a workaround is to manually delete the Bruno.exe and then the installer will continue just fine.

@iki
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iki commented May 22, 2024

@zrpfpr thanks, removing %LOCALAPPDATA%\Programs\bruno\bruno.exe works, it's an installer bug, system informer show the app is NOT running, so it's a false positive detection

@amandaguthrie
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amandaguthrie commented May 28, 2024

Ran into this error while uninstalling 1.17 to upgrade to 1.18 on Windows 11. Thanks to the other commenters! Removing %LOCALAPPDATA%\Programs\bruno\bruno.exe and then retrying worked for me as well.

ETA: This needs to be completed every time there's an update.

@drizztguen77
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This is still a problem and the same solution of deleting the .exe file still works.

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