Sort ticket by latest updated

[PeopleInside]

Currently customer (or maybe also operator) can sort the list of ticket only by Ticket Id or Agent Name.
Is bad when you reply or update an old ticket than you have a long list of the ticket and cannot say to the system to should the most recently updated ticket on top.

You should / must add order also for latest updated means more updated recently ticket should be ordered on top or the other way around.

Currently the list of ticket seems miss latest update date, this should be very useful for a customer.
A customer but also maybe operator can have the needs of order tickets by the latest one updated.

Do you see?

here in the demo just one ticket is present but image to have 100 ticket listed and to have updated with a reply a ticket of 6 months ago.

Now think in a second time the customer return to the ticket list and cannot understand what ticket have recently updated.
Is very hard to find latest updated tickets to check updates or to add more updated because there is no a column with latest update and there is no a sort option for this.

[PeopleInside]

Actually on the UVdesk help desk instance https://www.uvdesk.com/en/contact/, after my note to you about the impossibility to order ticket for the latest reply, the sort for the latest reply has been introduced but with an issue:

When user ask to order ticket fir the latest reply this preference is lost if the webpage is closed and opened in a second moment.
I suggest to implement also a cookie or something that help to remember user preference also when you will implementing in the Open Source.

[komal-sh-27]

@PeopleInside
Thanks for your suggestion
we will try to update it in next release.

[PeopleInside]

Hi @Komal-sharma-2712, this is the first time "i meet you", if I'm not wrong.
Nice to meet you and thank you!