Manually finalize a shopping cart when payment was made but order not finalized

[anh-duc-le]

We've faced an issue where a customer was paying for their order through our payment service provider Mollie, but never received a payment confirmation from Vendr.

We managed to trace their payment in Mollie, alongside the correct orderNumber. No issues there.

But when looking up the Vendr orderNumber, we found out that the order was not yet finalized. The order was still in the Carts overview.

It would be nice to have a way to force such orders from Cart to Order in such situations.

I think the current workaround is to supply that customer with a discount code and ask them to go through the shopping cart flow again, as theoretically their order should still be in their shopping cart because it has not been finalized yet.

I saw this comment from a few months back mentioning that it is not an option in Vendr yet. Or at least I have not been able to find it myself.

RE manually finalizing a cart, we don't currently support this no. It's something I've thought about, but there was no clear simple solution right now so we just released the editable carts feature as was as a way for store owners to be able to at least support their customers with cart issues.
https://our.umbraco.com/packages/website-utilities/vendr/vendr-support/108298-manual-cart