[Bug] | White Screen of Death

[davidjmorin]

Are you using the latest release?

• Yes, I am using the latest release.

Have you checked a bug report doesn't already exist?

• Yes, I have checked the existing bug reports.

What happened?

When users and myself now go to the URL they get a white screen. No data at all. works fine when accessing from IP but doesnt work from URL. invite.mysite.io

Virtualisation

Docker

What operating system are you seeing the problem on?

Linux

What browsers are you seeing the problem on?

Chrome

Project Location

Remote

Bug Description

when a user accesses my url they just get a white screen.

Steps to Reproduce

visit url
white screen

Relevant Log Output

No response

[davidjmorin]

my web url is behind nginx proxy manager if that helps.

[jtitley]

Same issue with Cloudflare Zero Trust. Some diagnosis on the client side shows that it's attempting to load JavaScript and connect to socket.io but Cloudflare (or whatever reverse proxy) is redirecting to login but an error is thrown. It's expecting a JS file but Cloudflare is returning a login page.

I don't have this with other applications so it seems to be something with perhaps the login page cached on the browser-side. When you return to the page it won't attempt to refresh. Better would be not to cash this so that the login HTML is refetched. This would cause the reverse proxy to send a login. Just my 2c, I could be wrong.

The temporary fix is to go into browser site settings and delete the cookie and saved pages.

It's possible allowing some URLs through without authentication, but I don't know enough of the application to determine what URLs would work. Obviously the more URLs bypassed means a bigger the security risk.

[jtitley]

Quick work around.
Navigate to wizarr.yourdomain.com/favicon.ico
Revert back to white screen and hit F5.

Suggest wait and see what Oidc looks like as it might fix this issue, or provide a better way for a proper fix.

[Baltimorepc]

Let me see if i can find my discussion as i had the same problem a while ago and someone here walked me thru what to change in cloudflare

[jtitley]

Let me see if i can find my discussion as i had the same problem a while ago and someone here walked me thru what to change in cloudflare

That would be awesome. I'm shooting in the dark here and it's something that should be documented for all.

[Baltimorepc]

it was on Discord if your on there discord i can send u the link it has pictures and he made it very easy for me to make the needed changes. It actually fixed alot of other issues with other applications i was having

its under support and V3 invites not working. Half way down the page

[jtitley]

it was on Discord if your on there discord i can send u the link it has pictures and he made it very easy for me to make the needed changes. It actually fixed alot of other issues with other applications i was having

its under support and V3 invites not working. Half way down the page

I'm on Discord and there is a reference to nginx config. I commented there I want to see if forcing client cache TTL to be less than Oidc TTL solves the problem. This should force an origin pull which would refresh the client cache.

[JamsRepos]

Disable this, it lives within Speed -> Optimisation -> Content

Also whilst being deprecated, disable these:

[davidjmorin]

Disable this, it lives within Speed -> Optimisation -> Content

Also whilst being deprecated, disable these:

I have done this but still same issue

[davidjmorin]

So it does appear to be a cache issue. I changed the following and seems to be working again

[Tanguille]

So it does appear to be a cache issue. I changed the following and seems to be working again

I have turned cache off completely for wizarr but still every now and then experience this issue.