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Once Jetpack authorization is invalidated, it may continue to stuck on the Settings page #1972

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eason9487 opened this issue Jun 2, 2023 · 0 comments · Fixed by #2289
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authentication type: bug The issue is a confirmed bug.

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@eason9487
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eason9487 commented Jun 2, 2023

Describe the bug:

Once Jetpack authorization is invalid, it may continue to stuck on the settings page.

Kapture.2023-06-02.at.16.26.45.mp4

Steps to reproduce:

  1. Make a Jetpack connected and authorized site temporarily inaccessible

  2. Go to https://cloud.jetpack.com/ and select the site. Wait for a while. Reconnect Jetpack -> Disconnect Jetpack

    Kapture.2023-06-02.at.16.20.51.mp4
  3. Go back to a GLA admin page.

  4. GLA redirects to the Settings page and is continuously stuck in loading status.

Expected behavior:

GLA should redirect to the Jetpack (WordPress.com) reconnection page.

image

Actual behavior:

Users are unable to reconnect their sites with Jetpack.

Additional details:

This probably only happens when the authorization is invalidated from Jetpack side. Disconnecting from GLA won't fall into this issue.

Related codes:

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Labels
authentication type: bug The issue is a confirmed bug.
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