Error installing zendesk_apps_tools

[rafaelsandroni]

Hi! I can' install zendesk_apps_tools with gem.

zendesk_tools and zendesk_api work well but zendesk_apps_tools not.

Trying to install I get above error:

sudo gem install zendesk_apps_tools
Building native extensions. This could take a while...
ERROR:  Error installing zendesk_apps_tools:
	ERROR: Failed to build gem native extension.

    current directory: /var/lib/gems/2.7.0/gems/eventmachine-1.2.7/ext
/usr/bin/ruby2.7 -I /usr/lib/ruby/2.7.0 -r ./siteconf20200709-15741-1553hej.rb extconf.rb
mkmf.rb can't find header files for ruby at /usr/lib/ruby/include/ruby.h

You might have to install separate package for the ruby development
environment, ruby-dev or ruby-devel for example.

extconf failed, exit code 1

Gem files will remain installed in /var/lib/gems/2.7.0/gems/eventmachine-1.2.7 for inspection.
Results logged to /var/lib/gems/2.7.0/extensions/x86_64-linux/2.7.0/eventmachine-1.2.7/gem_make.out

I'm missing anything from ruby or gem setup?

[rafaelsandroni]

And also another question, I'm researching to develop an app to tag automatically tickets and chat from Zendesk Chat. Is zendesk_apps_tools the best way to do this? What you recommend?

[gabe-haff-io]

Try running the below and then installing the Zendesk app tools:
sudo apt-get install ruby-all-dev
sudo apt-get update

[KuhnDom]

I am experiencing the same issue using bash and Ubuntu in Windows 10. Your suggestion @gabe-haff-io did not solve it for me. What else could I try?

[ComradeBaz]

Hi - I'm also facing the same issue

[naigu]

Try running the below and then installing the Zendesk app tools: sudo apt-get install ruby-all-dev sudo apt-get update

thx it solved