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The BOINC client has closed unexpectedly 3 times within the last 3 minutes error / unable to connect to core client #5759

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shermie8888 opened this issue Aug 15, 2024 · 24 comments
Open

The BOINC client has closed unexpectedly 3 times within the last 3 minutes error / unable to connect to core client #5759

shermie8888 opened this issue Aug 15, 2024 · 24 comments
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C: Client OS: Windows P: Undetermined Validate
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Client/Manager

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@shermie8888
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Describe the bug
A clear and concise description of what the bug is.
Unable to connect to the core client erro.
Steps To Reproduce

  1. Opening the app > works for a moment then it disconnects
  2. shows the error unable to connect to core client and then a pop up shows up The BOINC client has closed unexpectedly 3 times within the last 3 minutes error

Expected behavior
A clear and concise description of what you expected to happen.
It should run without this errors
Screenshots
If applicable, add screenshots to help explain your problem.
boinc manager error 2
boinc manager error

System Information

  • OS: Windows 11 Home
  • BOINC Version: 8.0.2

Additional context
Add any other context about the problem here.
Started a couple of days ago,when i reconnect, it will only work for a few mins and the error comes back
@RichardHaselgrove
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At this time of the month, it's highly likely that your device has rebooted automatically in the last couple of days (Windows updates are released by Microsoft on the second Tuesday of each month, US Pacific time, and applied by Windows 11).

We're discussing this at CPDN at the moment, in the context of science applications failing with unexpected errors like "The storage control block address is invalid." Quoting one of the science programmers,

We also see a high number of disk (or storage) related errors such as : 'system cannot find drive specified', 'drive cannot find specific area or track', 'code 193 error, e.g. boinc_finish(193)', and 'extended attributes are inconsistent'.

There's been no specific mention of the BOINC client itself failing under these circumstances, but further examination of the logs might be fruitful.

@AenBleidd
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AenBleidd commented Aug 15, 2024 •
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@shermie8888, please go to the BOINC Data directory (by default it's 'C:\ProgramData\BOINC') and send us the next files:

  • stderrdae.txt
  • stdoutdae.txt

Thank you in advance

@AenBleidd AenBleidd added this to the Client/Manager milestone Aug 15, 2024
@shermie8888
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shermie8888 commented Aug 16, 2024 via email

@AenBleidd
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Did you receive the screenshots

@shermie8888, yes, this is why I'm asking for additional information that could be present in the log files.

@shermie8888
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shermie8888 commented Aug 16, 2024 via email

@AenBleidd
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AenBleidd commented Aug 17, 2024 •
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@shermie8888, thank you for the information provided. Unfortunately, to proceed, I have to ask you to install post-mortem debugger (as described here: https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/enabling-postmortem-debugging#window-sysinternals-procdump), then run BOINC Manager again, wait for the BOINC client to crash, then search for *.dmp files in the specified folder and send them to me for analysis.
Thank you in advance.

@shermie8888
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shermie8888 commented Aug 20, 2024 via email

@AenBleidd
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@shermie8888, that information is not enough.
Ok, let's try to do it the other way.
Please download this file: https://github.com/BOINC/boinc/releases/download/client_release%2F8.0%2F8.0.2/win_pdb.zip
Unzip everything to the C:\Program Files\BOINC\ folder.
Then run BOINC Manager again, wait for the crash and then report these two files again:

  • stderrdae.txt
  • stdoutdae.txt

@shermie8888
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shermie8888 commented Aug 21, 2024 via email

@AenBleidd
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@shermie8888, are you sure you have put the files into the installation directory as I asked you to do?
Could you please end me the screenshot with the content of the C:\Program Files\BOINC\ folder?

@shermie8888
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shermie8888 commented Aug 23, 2024 via email

@AenBleidd
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@shermie8888, ok, that didn't help.
Is it possible to have a remote session with you?
I'd like to check some stuff and get more information quicker.
When you have time for a video call?

@shermie8888
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shermie8888 commented Aug 23, 2024 via email

@AenBleidd
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@shermie8888, if you show me the picture - I'll tell you. Otherwise I can't say

@shermie8888
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shermie8888 commented Aug 27, 2024 via email

@AenBleidd
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@shermie8888, is it possible to get a call with you?

@EvilOtto303
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Hello. I have the same problem as shermie8888 (above). I did the same, complete uninstall, including registry, and reinstalled. Did this several times.

I"m attaching:
stdoutdae.txt

Appreciate any sugguestions after reviewing the text file. Thank you very much.

AJ

@AenBleidd
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@EvilOtto303, please attach stderrdae.txt file as well. Thank you in advance

@EvilOtto303
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Here it is. It's empty, however.
stderrdae.txt

@shermie8888
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shermie8888 commented Aug 31, 2024 via email

@AenBleidd
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@shermie8888, I have sent you the message in WhatsApp. Let's talk there.

@shermie8888
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shermie8888 commented Aug 31, 2024 via email

@border999
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border999 commented Sep 7, 2024 •
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Been having this same issue, ended up reinstalling 7.24.1 because at least that version doesn't keep breaking its connection and then complaining to me. Also I highly recommend using something like https://gist.github.com/ for those long walls of text instead of dropping it all here. Even uploading it as a text file probably would have been better at least for viewablility of the comments between the slabs of text on this issue.

@shermie8888
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shermie8888 commented Sep 7, 2024 via email

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Labels
C: Client OS: Windows P: Undetermined Validate
Projects
Client/Manager
Status: Backlog
Milestone
Client/Manager
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@AenBleidd @border999 @RichardHaselgrove @shermie8888 @EvilOtto303