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crashing as soon as toggling the streaming button #9265

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gilles-syrto opened this issue Jun 22, 2021 · 4 comments
Closed

crashing as soon as toggling the streaming button #9265

gilles-syrto opened this issue Jun 22, 2021 · 4 comments
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@gilles-syrto
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librealsense 2.45.0 RELEASE
OS Windows

Intel RealSense Viewer / Depth Quality Tool has crashed with the following error message:

Unhandled exception escaping from a worker thread!
Error type: Unknown error (-529697949)!
@MartyG-RealSense
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Hi @gilles-syrto Could you try downloading the standalone version of the Viewer called Intel.RealSense.Viewer.exe from the 'Assets' file list on the SDK Releases page and see whether the error still occurs on that Viewer version, please?

This Viewer should be launched with a double-leftclick from the folder that it is downloaded to, and not with the Viewer launch icon on the Windows desktop.

https://github.com/IntelRealSense/librealsense/releases/tag/v2.45.0

image

If using the standalone Viewer does not solve the problem then please next try disabling the two GLSL options in the Viewer's Settings interface using the instructions in the link below.

#8110 (comment)

@MartyG-RealSense
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Hi @gilles-syrto Do you require further assistance with this case, please? Thanks!

@gilles-syrto
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gilles-syrto commented Jun 30, 2021 via email

@MartyG-RealSense
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No problem at all @gilles-syrto - that's great to hear that your problem is resolved. I will close the case as you have achieved a solution. Thanks for the update!

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