enhancement/page_case_assignee

src/dispatch/case/flows.py

@@ -17,6 +17,7 @@
 from dispatch.individual.models import IndividualContactRead
 from dispatch.models import OrganizationSlug, PrimaryKey
 from dispatch.participant.models import ParticipantUpdate
+from dispatch.plugin import service as plugin_service
 from dispatch.storage import flows as storage_flows
 from dispatch.storage.enums import StorageAction
 from dispatch.ticket import flows as ticket_flows
@@ -106,6 +107,26 @@ def case_new_create_flow(*, case_id: int, organization_slug: OrganizationSlug, d
         document=document, project_id=case.project.id, db_session=db_session
     )
 
+    if case.case_priority.page_assignee:
+        if case.case_type.oncall_service:
+            service_id = case.case_type.oncall_service.external_id
+            oncall_plugin = plugin_service.get_active_instance(
+                db_session=db_session, project_id=case.project.id, plugin_type="oncall"
+            )
+            if oncall_plugin:
+                oncall_plugin.instance.page(
+                    service_id=service_id,
+                    incident_name=case.name,
+                    incident_title=case.title,
+                    incident_description=case.description,
+                )
+            else:
+                log.warning("Case assignee not paged. No plugin of type oncall enabled.")
+        else:
+            log.warning(
+                "Case assignee not paged. No relationship between case type and an oncall service."
+            )
+
     # TODO(mvilanova): we send the case created notification
 
     db_session.add(case)

src/dispatch/case/priority/config.py

@@ -4,6 +4,7 @@
         "description": "This case should be triaged on a best-effort basis.",
         "view_order": 1,
         "color": "#8bc34a",
+        "page_assignee": False,
         "default": True,
         "enabled": True,
     },
@@ -12,6 +13,7 @@
         "description": "This case should be triaged within 24hrs of case creation.",
         "view_order": 2,
         "color": "#ffeb3b",
+        "page_assignee": False,
         "default": False,
         "enabled": True,
     },
@@ -20,6 +22,7 @@
         "description": "This case should be triaged within 8hrs of case creation.",
         "view_order": 3,
         "color": "#ff9800",
+        "page_assignee": False,
         "default": False,
         "enabled": True,
     },
@@ -28,6 +31,7 @@
         "description": "This case should be triaged immediately.",
         "view_order": 4,
         "color": "#e53935",
+        "page_assignee": True,
         "default": False,
         "enabled": True,
     },
@@ -36,6 +40,7 @@
         "description": "Triage of this case is optional.",
         "view_order": 5,
         "color": "#9e9e9e",
+        "page_assignee": False,
         "default": False,
         "enabled": True,
     },

src/dispatch/case/priority/models.py

@@ -1,5 +1,5 @@
 from typing import List, Optional
-from pydantic import Field
+from pydantic import StrictBool, Field
 from pydantic.color import Color
 
 from sqlalchemy import Column, Integer, String, Boolean
@@ -17,6 +17,7 @@ class CasePriority(Base, ProjectMixin):
     id = Column(Integer, primary_key=True)
     name = Column(String)
     description = Column(String)
+    page_assignee = Column(Boolean, default=False)
     color = Column(String)
     enabled = Column(Boolean, default=True)
     default = Column(Boolean, default=False)
@@ -35,6 +36,7 @@ class CasePriority(Base, ProjectMixin):
 class CasePriorityBase(DispatchBase):
     color: Optional[Color] = Field(None, nullable=True)
     default: Optional[bool]
+    page_assignee: Optional[StrictBool]
     description: Optional[str] = Field(None, nullable=True)
     enabled: Optional[bool]
     name: NameStr

src/dispatch/database/revisions/tenant/versions/2022-12-15_bd61c1e1e7cd.py

@@ -0,0 +1,28 @@
+"""Adds page_assignee column
+
+Revision ID: bd61c1e1e7cd
+Revises: f809d9e76ba3
+Create Date: 2022-12-15 14:59:25.077450
+
+"""
+from alembic import op
+import sqlalchemy as sa
+
+
+# revision identifiers, used by Alembic.
+revision = "bd61c1e1e7cd"
+down_revision = "f809d9e76ba3"
+branch_labels = None
+depends_on = None
+
+
+def upgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.add_column("case_priority", sa.Column("page_assignee", sa.Boolean(), nullable=True))
+    # ### end Alembic commands ###
+
+
+def downgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.drop_column("case_priority", "page_assignee")
+    # ### end Alembic commands ###

src/dispatch/project/flows.py

@@ -84,6 +84,7 @@ def project_create_flow(*, organization_slug: str, project_id: int, db_session=N
         case_priority_in = CasePriorityCreate(
             name=priority["name"],
             description=priority["description"],
+            page_assignee=priority["page_assignee"],
             project=project,
             default=priority["default"],
             enabled=priority["enabled"],

src/dispatch/static/dispatch/src/case/priority/NewEditSheet.vue

@@ -72,6 +72,13 @@
                   />
                 </ValidationProvider>
               </v-flex>
+              <v-flex xs12>
+                <v-checkbox
+                  v-model="page_assignee"
+                  label="Page Assignee"
+                  hint="Would you like Dispatch to page the case assignee on case creation?"
+                />
+              </v-flex>
               <v-flex xs12>
                 <color-picker-input label="Color" v-model="color"></color-picker-input>
               </v-flex>
@@ -133,6 +140,7 @@ export default {
       "selected.id",
       "selected.loading",
       "selected.name",
+      "selected.page_assignee",
       "selected.project",
       "selected.view_order",
     ]),

src/dispatch/static/dispatch/src/case/priority/Table.vue

@@ -41,6 +41,9 @@
             :loading="loading"
             loading-text="Loading... Please wait"
           >
+            <template v-slot:item.page_assignee="{ item }">
+              <v-simple-checkbox v-model="item.page_assignee" disabled />
+            </template>
             <template v-slot:item.default="{ item }">
               <v-simple-checkbox v-model="item.default" disabled />
             </template>
@@ -88,6 +91,7 @@ export default {
       headers: [
         { text: "Name", value: "name", sortable: true },
         { text: "Description", value: "description", sortable: false },
+        { text: "Page Assignee", value: "page_assignee", sortable: true },
         { text: "Default", value: "default", sortable: true },
         { text: "Enabled", value: "enabled", sortable: true },
         { text: "View Order", value: "view_order", sortable: true },

src/dispatch/static/dispatch/src/case/priority/store.js

@@ -9,6 +9,7 @@ const getDefaultSelectedState = () => {
     color: null,
     default: false,
     description: null,
+    page_assignee: null,
     enabled: false,
     id: null,
     loading: false,