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feat: make the new ticket button more visible for paying users #21453

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merged 8 commits into from
Apr 10, 2024

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MarconLP
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@MarconLP MarconLP commented Apr 9, 2024

Problem

Priority user Free user Paid user
2024-04-10 at 01 05 12@2x 2024-04-09 at 20 58 48@2x 2024-04-10 at 01 05 12@2x

@MarconLP MarconLP changed the title make the new ticket button more visible for paying users feat: make the new ticket button more visible for paying users Apr 9, 2024
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📸 UI snapshots have been updated

3 snapshot changes in total. 0 added, 3 modified, 0 deleted:

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github-actions bot commented Apr 9, 2024

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frontend/dist/toolbar.js 845 kB

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@slshults slshults left a comment

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I like it! The only change I'd suggest (based on the screenshots) would be to change the phrase at the bottom of the paid user modal from "email an engineer" to open a ticket (or vice versa) for consistency with the phrase in the Priority user screenshot.

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📸 UI snapshots have been updated

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@corywatilo
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or vice versa

Let's do this! We want our customers to feel valued (like they can speak directly to an engineer) and not like a number (ticket), so would love if we can use that phrase in both places. This reflects our brand values/tone too.

For Priority user, we can have the headline be "Contact us" with the CTA being "Email an engineer"

@raquelmsmith
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Nice! While you're here you could also link up the "submit a bug" button to open the support modal for free users. That's been requested a few times.

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MarconLP commented Apr 9, 2024

Changed the wording to "Email an engineer" and changed it to show the same view to normal and high-priority customers.

@corywatilo corywatilo merged commit e3302c6 into master Apr 10, 2024
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@corywatilo corywatilo deleted the easier-tickets-for-paid-users branch April 10, 2024 15:47
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6 participants