E-Mail notifications to channel/room not working

[ghost]

Description:

Email notifications to users by reference not working

Server Setup Information:

• Version of Rocket.Chat Server: 0.63.1
• Operating System: Linux
• Deployment Method(snap/docker/tar/etc): docker
• Number of Running Instances:
• DB Replicaset Oplog: Disabled
• Node Version: v8.11.1
• mongoDB Version: 3.0

Steps to Reproduce:

1. Configure SMTP - it's working
2. Configured Accounts - Default User Preferences -> Offline Email Notifications -> Every Mention/DM
3. References user in channels with @

Expected behavior:

Send email to user like in this link:
#3814

Actual behavior:

Nothing happens

Relevant logs:

rocketchat_logger rocketchat_logger.js:278 �[34mMeteor ➔ method sendMessage -> userId: xp8aGn2wgBqMw2MTK , arguments: { '0': { _id: 'JusDtpHh8NQFNjemK', rid: 'MkzYaKwNDrtvZgPap', msg: '@teste.user ' } }
�[34mI20180424-10:23:15.086(0) rocketchat_logger rocketchat_logger.js:278 �[34mMeteor ➔ method canAccessRoom -> userId: xp8aGn2wgBqMw2MTK , arguments: { '0': 'MkzYaKwNDrtvZgPap', '1': 'xp8aGn2wgBqMw2MTK' }
�[34mI20180424-10:23:15.121(0) rocketchat_logger rocketchat_logger.js:278 �[34mIntegrations ➔ Outgoing WebHook.debug Execute Trigger: sendMessage
�[34mI20180424-10:23:15.122(0) rocketchat_logger rocketchat_logger.js:278 �[34mIntegrations ➔ Outgoing WebHook.debug Got the event arguments for the event: sendMessage { event: 'sendMessage', message: { _id: 'JusDtpHh8NQFNjemK', rid: 'MkzYaKwNDrtvZgPap', msg: '@teste.user ', ts: 2018-04-24T10:23:15.086Z, u: { _id: 'xp8aGn2wgBqMw2MTK', username: 'sergio.marques', name: 'Sérgio Marques' }, mentions: [ [Object] ], channels: [], _updatedAt: 2018-04-24T10:23:15.096Z, sandstormSessionId: null }, room: { _id: 'MkzYaKwNDrtvZgPap', name: 'teste', fname: 'teste', t: 'c', msgs: 20, u: { _id: 'xp8aGn2wgBqMw2MTK', username: 'sergio.marques' }, customFields: {}, ts: 2018-04-23T13:59:41.172Z, ro: false, sysMes: true, _updatedAt: 2018-04-24T10:21:07.314Z, lm: 2018-04-24T10:21:07.279Z, meta: { revision: 11, created: 1524499749675, version: 0, updated: 1524565267316 }, '$loki': 4, username: 'sergio.marques', usernames: [ 'rocket.cat', 'ricardo.simoes', 'pedro.dourado', 'pedro.benites', 'teste.user', 'sergio.marques' ] } }

[antgel]

@sampaiodiego Another one?

[ghost]

Hello,

This is solved, the user needed to confirm the email address.

Thanks

[ghost]

It's Working