Retention Policy not deleting Threads

[EnCz]

Description:

It seems like the retention policy doesn't delete threads even though administration is configured correctly.

Our Retention Policy settings in Admin:

Steps to reproduce:

1. Create new private room
2. Open Room-Info
3. Click Edit -> Prune
4. Tick "Automatically prune old messages" and "Override global retention policy"
5. Set "Maximum message age in days (default: 30)" to 1
6. Click "Save"
7. Write something in this Channel
8. Answer with Thread
9. Wait 1 day

Expected behavior:

Thread gets deleted

Actual behavior:

Thread doesn't get deleted.

Server Setup Information:

• Version of Rocket.Chat Server: 3.9.0
• Deployment Method: docker

[cprice-kgi]

check my comment over here:
#19730

I think it will help point you in the right direction. Short version: rooms with custom retention policies won't be processed unless you perform a workaround. There's an issue with the initial setting of a room field that's necessary in order for them to be picked up.

[TheDom42]

Same problem here!
We even performed the workaround described by @cprice-kgi (which finally triggered the correct pruning for regular messages).
However, threads older than the maxAge are still there. It would also be great to have a setting for the thread pruning in the room info pruning section.

[Govi59]

Similar to #18738 and #22384