feat: Allow admins to decide if email transcript should be sent always #32820
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Codecov ReportAttention: Patch coverage is
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## develop #32820 +/- ##
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- Coverage 55.48% 55.47% -0.02%
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Files 2636 2637 +1
Lines 57365 57391 +26
Branches 11881 11892 +11
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+ Hits 31831 31836 +5
- Misses 22837 22854 +17
- Partials 2697 2701 +4
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MarcosSpessatto
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apps/meteor/tests/unit/app/livechat/server/lib/parseTranscriptRequest.spec.ts
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Co-authored-by: Marcos Spessatto Defendi <[email protected]>
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apps/meteor/client/views/account/omnichannel/PreferencesConversationTranscript.tsx
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#32820) Co-authored-by: Marcos Spessatto Defendi <[email protected]> Co-authored-by: Guilherme Gazzo <[email protected]>
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Proposed changes (including videos or screenshots)
Added a new setting
Livechat_transcript_send_alwaysthat allows admins to decide if email transcript should be sent all the times when a conversation is closed. This setting bypasses agent's preferences. For this setting to work,Livechat_enable_transcriptshould be off, meaning that visitors will no longer receive the option to decide if they want a transcript or not.Note: When this setting is true, agent's preferences regarding email transcript will be disabled and ignored. The description of the preference was accommodated to let users know about this change.
Issue(s)
https://rocketchat.atlassian.net/browse/CORE-496
Steps to test or reproduce
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