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fix: LivechatSessionTaken webhook event called without agent param #33209

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merged 4 commits into from
Sep 18, 2024
Merged

fix: LivechatSessionTaken webhook event called without agent param #33209

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15b585c
find room before calling aftertakeinquiry
KevLehman Sep 4, 2024
f1ce8b6
Create spicy-rocks-burn.md
KevLehman Sep 4, 2024
c417b3b
Update RoutingManager.ts
KevLehman Sep 5, 2024
57c126c
Merge branch 'develop' into fix/livechat-session-taken-missing-agent
kodiakhq[bot] Sep 18, 2024
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5 changes: 5 additions & 0 deletions .changeset/spicy-rocks-burn.md
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Original file line number Diff line number Diff line change
@@ -0,0 +1,5 @@
---
"@rocket.chat/meteor": patch
---

Fixed `LivechatSessionTaken` webhook event being called without the `agent` param, which represents the agent serving the room.
15 changes: 12 additions & 3 deletions apps/meteor/app/livechat/server/lib/RoutingManager.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -265,11 +265,20 @@ export const RoutingManager: Routing = {

logger.info(`Inquiry ${inquiry._id} taken by agent ${agent.agentId}`);

// assignAgent changes the room data to add the agent serving the conversation. afterTakeInquiry expects room object to be updated
const inq = await this.assignAgent(inquiry as InquiryWithAgentInfo, room, agent);
const roomAfterUpdate = await LivechatRooms.findOneById(rid);

if (!roomAfterUpdate) {
// This should never happen
throw new Error('error-room-not-found');
}

callbacks.runAsync(
'livechat.afterTakeInquiry',
{
inquiry: await this.assignAgent(inquiry as InquiryWithAgentInfo, room, agent),
room,
inquiry: inq,
room: roomAfterUpdate,
},
agent,
);
Expand All @@ -282,7 +291,7 @@ export const RoutingManager: Routing = {
queuedAt: undefined,
});

return LivechatRooms.findOneById(rid);
return roomAfterUpdate;
},

async transferRoom(room, guest, transferData) {
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