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Cura locks up when run on Monitor 2 of a system with 2 monitors. #14268

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theojt opened this issue Jan 11, 2023 · 3 comments
Closed
2 tasks

Cura locks up when run on Monitor 2 of a system with 2 monitors. #14268

theojt opened this issue Jan 11, 2023 · 3 comments
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Type: Bug The code does not produce the intended behavior.

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@theojt
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theojt commented Jan 11, 2023

Application Version

5.2.1

Platform

Windows 11, Ryzen 9 5900, 64GB DDR4, Nvidia GeForce RTX 2060, 2X ASUS 1920x1080 monitors

Printer

Ankermake M5

Reproduction steps

  1. I Attempted to Open Cura on Monitor 2 - but it just hangs and must be terminated/restarted.
  2. If I disable Monitor 2 (forcing Cura to use Monitor 1, Cura opens successfully on Monitor 1.
  3. If I subsequently reenable Monitor 2, Cura continues to work on Monitor 1, unless I do something that opens a new window.
    The new window then opens on Monitor 2 and the app freezes once again.

Actual results

As noted above, Cura fails when run on Monitor 2

Expected results

Cura should run without issues on either Monitor 1 or Monitor 2.

Checklist of files to include

  • Log file
  • Project file

Additional information & file uploads

I have received my Ankermake M5 and it seems that a modified version of Cura is used by Anker for its Slicer. This problem also exists within that software (Ankermake v0.9.2_3) though it behaves slightly differently.
@theojt theojt added Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior. labels Jan 11, 2023
@MariMakes
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Hey @theojt,

Welcome to the Ultimaker Cura Github 🚀
Thanks for your report 👍

We've had a number of reports like this.
Most of them are collected here: #11907

There have already been some workarounds

  1. Do you have GPU Tweak OSD overlay enabled? Does Cura start if you disable that software?
  2. You seem to have a Ryzen. Can you try this workaround? https://support.makerbot.com/s/article/1667412437627
    3.. Do you have the Nahimic audio enhancement service enabled? Can you try this workaround? Cura 5 Beta doesn't support main display on second monitor #12102 (comment)

@MariMakes MariMakes added the Status: Needs Info Needs more information before action can be taken. label Jan 16, 2023
@github-actions github-actions bot removed the Status: Needs Info Needs more information before action can be taken. label Jan 16, 2023
@theojt
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theojt commented Jan 16, 2023 via email

@MariMakes
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Hurray! I'm glad to hear your issue is resolved.
Thanks for getting back to us. 👍

I'll be closing the ticket, happy printing!

@MariMakes MariMakes removed the Status: Triage This ticket requires input from someone of the Cura team label Jan 17, 2023
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@theojt @MariMakes