Signal Desktop does not receive all the messages #1297
Comments
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What version of the iOS or Android app are you using? Can you provide the logs from that app as well? And, to be clear, you're talking about sending messages to yourself and not to another user, right? Can you tell me any more about that transition from successful sync behavior to missing messages? I'm seeing errors in your log like this "Duplicate PreKeyMessage for session" "Too many message keys for chain" which make me think that you may need to send a message from your desktop app to yourself to get this to go away. What happens when you do that? |
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I’m using Signal for iOS 2.13.1.0. The logs were disabled so I can’t provide them unfortunately. But on this side it seems to work well. No, I’m talking about sending messages to others. To illustrate the flow:
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I'm having a similar issue with Signal Desktop. When I open it after Chrome has been closed for a while, the messages from my phone don't sync properly. When I opened Signal Desktop just now, the most recent message shown was from 17 hours ago, but I've sent and received multiple Signal messages from my phone since then. Operating System: Windows 7 Home Premium |
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@scottnonnenberg Signal for iOS v2.13.1.0 seemed to have a problem: it used nearly 90% of my battery power in background. After upgrading Signal for iOS, I cannot reproduce this issue anymore. |
@ejpcmac Sorry for the tangent, since this thread was originally about missing messages... We did make some substantial power improvements in Signal-iOS 2.13.1, but it sounds like you already had 2.13.1 installed when you saw crazy battery drain. We haven't (knowingly) made any big changes around that since 2.13.1. It sounds like you didn't have debug logging enabled when this happened, but now that you do, could you submit a log (over at https://github.com/WhisperSystems/Signal-iOS/issues/new) if you see this battery drain again? |
@michaelkirk Yes, for sure. I’m now running Signal-iOS 2.13.4 with no issues, but I’ll keep the log enabled. I don’t know if both issues —missing messages and background hard-work— could have been related in some way, but both appeared and disappeard simultaneously. |
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@sarahbrand Looking at the log you provided, your desktop app was idle for a long time, repeatedly getting 'queue is empty' responses from the server. The next time this happens, can you be sure to send a couple messages right before sending the logs? I'd like to know if the app is not getting the messages at all, or if it getting them but not doing the right thing with them. Sending a message to the contact would be good as well, just to make sure that's happening properly. @ejpcmac In the log you provided, I don't see a long period of idle time as you describe, so that's interesting. It's something different - a lot of these messages: "Message key not found. The counter was repeated or the key was not filled." This tells me that something has gone wrong between the sender and the receiver - they've somehow gone out of sync. When this happens next, please send a log as soon as possible thereafter, so we can try to understand how we get into the state in the first place. Sending a message to the problematic contact from the desktop will help as well, and of course logs from the other person would always be good. Thanks! |
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Are different logs needed? Here are some new ones with steps of sending from desktop, then sending from iOS. This has "Message key not found ..." errors iOS: https://gist.github.com/1f3958ecf3240814dee3863c6d33f74c |
@scottnonnenberg This is because I copied-pasted the log from the point I re-opened Signal Desktop, when the problem occured.
I’ll do. But for the moment I can’t reproduce it anymore.
When I did send a message from the Desktop right after the bug, it worked great. It was not with a particular contact but with all of my contacts. |
This is my experience as well. The queue in Signal Desktop shouldn't be "empty" if I'm sending and receiving messages from my phone, right? |
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@sarahbrand Correct. When you see this line in the log It may be the case that the new messages are coming in but the application is having problems processing them. If you don't see entries about new messages or errors, then that will a lot harder to track down. This PR adds some additional logging and some additional resiliency features which should help us eliminate missing messages: #1314 |
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Signal Desktop 0.42.1, released to the Chrome Web Store today, allows unlimited message keys when communicating with your own devices (PR #1348), which should help at least some of you who have commented on this issue. Please take a look at the newly-released update and re-open this issue if you run into problematic behavior again. |
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Hoping to reopen this. My Signal Desktop client never updates messages that I have sent during the day on my cellphone. here are the clients logs |
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@lessconfused Please enter a new bug, following the full issue template. It really helps to have both the logs and a complete story of the behavior you saw. Thanks! |
Bug description
For a few days now, when Signal Desktop is closed for more than a few minutes and I receive or send messages on my phone, these messages are not sync’ed when I open Signal Desktop. It works well when Signal Desktop is open or if I just closed it and re-open it.
I tried to send me a message from
signal-clito see if I get the receipes: when I reproduce the bug I can see the receipes from my phone, but not those from Signal Desktop. It seems the messages are wether not delivered at all, wether ignored by Signal Desktop.Steps to reproduce
Actual result: Messages exchanged since Signal Desktop has been closed are not sync’ed
Expected result: Messages should be sync’ed
Platform info
Operating System: OS X Yosemite 10.10.5
Browser: Chrome 59.0.3071.115
Signal version: 0.41.3
Link to debug log
https://gist.github.com/ejpcmac/451fa889df05b82334b24d6156dfe5c4
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