Update close_billable_accounts.html.md

alphagov · Oct 31, 2023 · 7405fb6 · 7405fb6
1 parent def8cbf
commit 7405fb6
Showing 1 changed file with 3 additions and 2 deletions.
diff --git a/source/accounts/close_billable_accounts.html.md b/source/accounts/close_billable_accounts.html.md
@@ -33,12 +33,13 @@ A closed account:
 4. Reply to the tenant confirming the date of “closure”.
 5. Mark the ticket as SOLVED.
 6. **For external tenants**: send an email to the GDS Business Operations PMO team inbox: <[email protected]>, Craig Goodwin: <[email protected]> and Humira Akuji: <[email protected]>, with the following details:
-   
+
 ```
 Email subject: GOV.UK PaaS tenant account closed: [insert org name]
 Email text:
 "The PaaS team have closed the above tenant's account. Please arrange for the final invoice to be sent to them:
 Org name:
 Date org closed:"
 ```
-7. PMO team will pursue outstanding bills and if not paid by the tenant after 5 attempts, where it is deemed all avenues have been exhausted, they will escalate for a final decision to the PaaS Service Owner via the Delivery Manager.
+
+>PMO team will pursue outstanding bills and if not paid by the tenant after 5 attempts, where it is deemed all avenues have been exhausted, they will escalate for a final decision to the PaaS Service Owner via the Delivery Manager.