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Integration layer to use NLP intents as triggers to initiate Services #397
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@turnerrainer @bartekpospiech @ExiRain The Third Prerequisite is now fulfilled on the test environment side, please contact me for databases details |
@turnerrainer @ExiRain we to change the following menu path to point to a new page on service and training modules Related to this ac |
Clarification: The service manager role automatically has access to the Training module, but the bot trainer role does not have access to the Service module. Hence additional role check (and approval request) has to be performed if intent connection to service is initiated from the Training module side. |
AS A Customer Support Agent (CSA)
I WANT TO define intents in Training Module that would trigger specified Services
SO THAT I could automate same type of responses that would otherwise require repetitive manual interaction
AS A Service Manager
I WANT TO trigger specific Services when appropriate intents are detected
SO THAT I could provide e-Services to End Clients based on their NL input
AS A Product Owner
I WANT TO be confident that using intents as triggers to initiate Services would follow a certain protocol
SO THAT this wouldn't be done too easily and change too often based on how different CSA's see fit at any given time
Acceptance Criteria
Prerequisites
user_db
,service_db
andtraining_db
) ontest
environmentGUI
DSL
Databases
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