Win Server 2019 - unhandled exception

[fisics]

System information:

• Windows OS version: Server 2019
• ImageGlass version: 9.0.8.1208

To Reproduce

Steps to reproduce the behavior:
Just Start IG

Actual behavior:

IG9 doesn't start.

Application: ImageGlass.exe
CoreCLR Version: 8.0.23.53103
.NET Version: 8.0.0
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception (0xC000000D): Unknown error (0xc000000d)
at DirectN.VerticalBlankTicker.Wait(Object state)

[d2phap]

I'm not using Windows Server so I can't check this but other people could run it normally #1711.

You may check your event viewer to see the detail of the error because when googling 0xC000000D, all results are about "Your PC needs to be repaired" issue. It seems some files are missing or corrupted.

[CaptainKey3s]

We have the same issue with image glas 9.

System information:

Windows OS version: Server 2019
ImageGlass version: 9.0.8.1208

Steps to reproduce the behavior:

Start Image Glas

Actual behavior:

Image Glas doesn't start. It just shows the following error message.

Version: ImageGlass v9.0.8.1208
Release code: kobe
OS: Microsoft Windows NT 10.0.17763.0 64-bit

---

Error:

Unknown error (0xc000000d)

System.ComponentModel.Win32Exception (0xC000000D): Unknown error (0xc000000d)
at DirectN.VerticalBlankTicker.Wait(Object state)

Evenviewer Log:

Application: ImageGlass.exe
CoreCLR Version: 8.0.23.53103
.NET Version: 8.0.0
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception (0xC000000D): Unknown error (0xc000000d)
at DirectN.VerticalBlankTicker.Wait(Object state)

and

Name der fehlerhaften Anwendung: ImageGlass.exe, Version: 9.0.8.1208, Zeitstempel: 0x65410000
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17763.4974, Zeitstempel: 0x909c5ed9
Ausnahmecode: 0xe0434352
Fehleroffset: 0x00000000000349b9
ID des fehlerhaften Prozesses: 0xe0a4
Startzeit der fehlerhaften Anwendung: 0x01da327706a36819
Pfad der fehlerhaften Anwendung: C:\Program Files\ImageGlass\ImageGlass.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\KERNELBASE.dll
Berichtskennung: 2cb9b50d-d03f-4ab1-9400-1aa6dfe14d45
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

[Ferdi-SQ]

Hi, we are getting the same error message on Windows server 2019 X64.

System Information

Windows OS: Windows Server 2019 X64
Version 1809 Build 17763.5206

Eventviewer errors:

.NET Runtime

Application: ImageGlass.exe
CoreCLR Version: 8.0.23.53103
.NET Version: 8.0.0
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception (0xC000000D): Unknown error (0xc000000d)
at DirectN.VerticalBlankTicker.Wait(Object state)

Application Error

Faulting application name: ImageGlass.exe, version: 9.0.8.1208, time stamp: 0x65410000
Faulting module name: KERNELBASE.dll, version: 10.0.17763.4974, time stamp: 0x909c5ed9
Exception code: 0xe0434352
Fault offset: 0x00000000000349b9
Faulting process id: 0x294c
Faulting application start time: 0x01da3287bee13e58
Faulting application path: C:\Program Files\ImageGlass\ImageGlass.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: ec300f1e-6b84-4085-966e-c8cc093ff081
Faulting package full name:
Faulting package-relative application ID:

[d2phap]

I think I found the issue, your OS version is 10.0.17763.4974. IG 9.0 is built against Windows 10.0.19041.0.

I would say your Windows version is not supported but I also try lowering the Windows SDK version.
Can you help to check if this build works for you?
https://drive.google.com/file/d/11NCGDcztDXh-rpjaRRBrcCwtwX45AIM-/view?usp=sharing

[Ferdi-SQ]

Hi, thanks for your prompt response.
This version also generates the same error.

Am I right to believe this version is not supported for Windows server 2019?

[CaptainKey3s]

This Version generates the same error for me too

[fisics]

here too.

[d2phap]

Thanks for the info.
Can you try this build?
https://drive.google.com/file/d/1lF6c0ZY7K9BL6iAAQ6E6BtqtgVl0gbwd/view?usp=sharing

I just tried suppressing the error.

[Ferdi-SQ]

Hi, this version produces the same error.
What is odd, is that some users get the error, and some don't.

for instance, my testuser has no issues, my admin user has no issues. But users cannot start the software.
User profiles have already been reset, to no avail.

[d2phap]

Can you try v9.0.9.1230 if the issue still persists?

[Ferdi-SQ]

Same issue on version 9.0.9.1230

[smeyernyc]

Same issue for me 9.0.9.1230 server 2019 1809 build 17763.5206

[d2phap]

Can you check if this build fix the issue?
https://drive.google.com/file/d/1_qTiGxV7u0SuQ0B8PG2eug_z1nWnEgnc/view?usp=sharing

I replaced the entire VerticalBlankTicker with PeriodicTimer which caused the issue on some monitors. VerticalBlankTicker is in charge of ticking system for frame animation like smooth zooming & panning, image fading transition,...

[Cyber-TAZ]

Hello,

It works perfectly for me on a 2022 server.

Good job, thanks

[Ferdi-SQ]

Issue has not been resolved on server 2019. I keep getting the same error message.

[Cyber-TAZ]

Issue has not been resolved on server 2019. I keep getting the same error message.

It works with version 1305.

[RedApple53]

1305 portable is working fine on SRV 2019

[d2phap]

This issue is fixed in ImageGlass 9.0.10.201