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Voice or Video Call not working, Error Can not Place a Call with yourself #6160

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jittygitty opened this issue May 25, 2022 · 2 comments
Open

Voice or Video Call not working, Error Can not Place a Call with yourself #6160

jittygitty opened this issue May 25, 2022 · 2 comments
Labels
A-VoIP O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect Something isn't working: bugs, crashes, hangs and other reported problems X-Needs-Investigation

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@jittygitty
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Steps to reproduce

  1. Where are you starting? What can you see?
    Created a new DM direct message room, messaging back and forth works, but can NOT initiate an Audio or Video call at all. Neither of the two of us in the private DM room can initiate a call. I am using Element Desktop App and NOTHING happens when I click Voice or Video buttons (see No error when clicking Voice or Video call when app has no connection to homeserver element-web#22331 ) and the other person using ANDROID Element App is getting an Error popup saying Can not place a call with yourself.

So we can chat via text/typing, but neither of us can initiate audio or video call at all.

We are both connected to the SAME "Dendrite" Homeserver (latest stable main/master from 5/23 github).

I'm using latest Element Desktop app: Element version: 1.10.13
Olm version: 3.2.8

Other person is using (Android 8.1? on Note9) with Element Android App version 1.4.16-dev and Matrix SDK 1.4.16 and Olm 3.2.10

Outcome

What did you expect?

I expect the Audio/Video to work. TURN server is installed and it has worked before in other rooms etc.

What happened instead?

It doesn't work, as described already.

Your phone model

Samsung Note 9

Operating system version

Android 8.1

Application version and app store

1.4.16-dev and Olm 3.2.10

Homeserver

Dendrite github

Will you send logs?

Yes
@jittygitty jittygitty added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label May 25, 2022
@jittygitty jittygitty mentioned this issue May 25, 2022
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@jittygitty
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Added more details on this issue in element-hq/element-web#22331 and #2495

@ouchadam ouchadam added A-VoIP S-Minor Impairs non-critical functionality or suitable workarounds exist O-Uncommon Most users are unlikely to come across this or unexpected workflow labels May 26, 2022
@ouchadam
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marked as uncommon due to this being the first report and it possibly being a dendrite specific issue

@matrixbot matrixbot mentioned this issue Nov 1, 2024
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Labels
A-VoIP O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect Something isn't working: bugs, crashes, hangs and other reported problems X-Needs-Investigation
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@ouchadam @jittygitty