Audio or Video calling not working, but messaging is working

[jittygitty]

Background information

This is RELATED to element-hq/element-android#6160 and element-hq/element-web#22331

I should add that "VERIFICATION" does not work either, because probably it only sees ONE person when in fact messaging is working. I have a feeling the issue may be with DENDRITE and not with the clients. Perhaps related to the lack of "PRESENCE"? (presence is not enabled on dendrite)

So currently in Element Desktop or elsewhere I can not check the permissions (user/moderator/admin) of the other user, And again verification fails because the other person is unable to properly accept, they just get in a loop with "SKIP" or "Continue" and can't get out until they click "SKIP" since continue does not work.

Also when clicking audio or video on android app it says Can not place call with yourself...
On the DESKTOP app simply "nothing" happens when clicking the audio or video buttons.

I'm running Dendrite off github in monolith config with SQLite3 database. No docker.

Steps to reproduce

• Install APP apk on Android
• Create User on Dendrite from commandline
• Tell user on Android App to sign into your dendrite home server with user/pass you give them
• In your Desktop Element app (latest), create a DM direct message room with them
• You see messaging works after they accept invite, all good
• You try to call them voice or video from Element Desktop app, but buttons do NOTHING
• The other person tries to click Audio or Video but gets message like: Can not place call with yourself.
• The other person (Android app user) sees only 1 Person listed in room settings instead of 2.

[jittygitty]

I WAS able to place a call from another Android App installation where the user was logged into matrix.org (Synapse) and was able to make a DM call to the same Element Desktop user that failed as per post above.

But on Android App installations using my DENDRITE homeserver, if I try initiate a call or video inside a DM direct message room I get popup error "You cannot place a call with yourself" and the phone and video icons are a bit shaded out not full green color.

[jittygitty]

From yet a different Element Android app install connected again to my Dendrite homeserver, I can now message and also call the Desktop Element app user from a previously created chat, but I noticed that Notifications weren't working when messages from the android app weren't decrypted, only after I clicked inside Element Desktop app to "re-request" keys , did the messages get decrypted and notifications started working. Probably Notifications should still work even if message was delivered undecipherable encrypted?

So again this feels like two issues, sometimes room settings detects there's only "one" person in room when actually there are two and text messaging works, just not audio/video. And the other issue is that sometimes a user doesn't have the PERMISSIONS necessary to start a call in a DM room yet no error message is given.

[jittygitty]

Additional details provided in issue: element-hq/element-web#22331

[jittygitty]

@neilalexander @spaetz Can you please take a look at the log snippet and thread at element-hq/element-web#22331 because @turt2live closed my ticket there saying issue does not pertain to their web or desktop client code but to my "environment".

If that is the case, this can only mean that the issue is with my environment of "Dendrite or with Turn Server".

[turt2live]

(pinging people that aren't involved on a ticket is considered spam - please refrain from demanding attention from the team)

Per your Element Web issue, I cannot foresee this being actionable by the Dendrite team either. Your issue appears to be with your device or configuration, in which case the support rooms are best to validate that things are set up correctly.