Service is frequently unreliable

[Artic6]

The service you provide has once again become very unreliable yet your monitoring tells me everything is online when clearly it’s not 😞

I am using SMTP forwarding only.

It’s very obvious to spot because magically I stop receiving emails the day before, I would like to know why your monitoring seems to be very ineffective at detecting this???

The server is online and it’s responding with the correct SMTP headers, but it’s not actually sending the message????

You also have your time to inbox that also seems to not be accurate to the real world. It’s estimating four seconds to my inbox yet on my office 365 tenant I’m getting connection timeouts as you can see below:

Reason: [{LED=450 4.4.315 Connection timed out [Message=Socket error code 10060] [LastAttemptedServerName=a6n.co.uk] [LastAttemptedIP=138.197.213.185:25] [SmtpSecurity=-2;-2] [AM4PEPF0002BAA1.EURPRD83.prod.outlook.com 2024-10-11T09:55:31.684Z 08DCE9029274EC91]};{MSG=Socket error code 10060};{FQDN=a6n.co.uk};{IP=138.197.213.185. OutboundProxyTargetIP: 138.197.213.185. OutboundProxyTargetHostName: a6n.co.uk

Which then seems to fall to MX2:

Reason: [{LED=421 Timeout - closing connection};{MSG=};{FQDN=mx2.forwardemail.net};{IP=2604:a880:400:d1::cd:9001};{LRT=10/11/2024 9:55:31 AM}]. OutboundProxyTargetIP: 2604:a880:400:d1::cd:9001. OutboundProxyTargetHostName: mx2.forwardemail.net

[titanism]

Hi @Artic6 thank you for writing in. Do you have an existing support ticket # regarding this? If not no worries.

We just need to know if you've checked your error logs under My Account > Logs, your spam folder (since all your forwarding is done in Gmail), and if you could email us an email (as an attachment with original headers) that was received delayed to your forwarded Gmail account.

[Artic6]

Yes I do but what I find interesting is it wasn’t actually fixed last time. You just told me that it was.. I would also like to add if I have not received the message it is pretty impossible to send you the message headers as that would require the message to be delivered. I moved to your service because Cloudflare email routine didn’t work very well - However, it would appear that cloud flare was actually the better choice because it was more reliable than the service you offer and it didn’t cost me an annual fee. I would also like to understand why your monitoring doesn’t detect any allergies when there are any and your time to inbox is completely wrong because it was telling me I would get my email in three seconds Monitoring that tells you everything is online when clearly it’s not he’s not very effective and even though one of your main attractions is it open source monitoring and you allow other people to use it it’s not that helpful because when you have a problem with your own service, your monitoring size everything is absolutely fine, which is incorrect. Regards, Lee Croucher 📧: ***@***.*** 🚦: http://a6n.co.uk

…

On Fri, 11 Oct 2024 at 20:02, titanism ***@***.***> wrote: Hi @Artic6 <https://github.com/Artic6> thank you for writing in. Do you have an existing support ticket # regarding this? If not no worries. We just need to know if you've checked your error logs under My Account > Logs, your spam folder (since all your forwarding is done in Gmail), and if you could email us an email (as an attachment with original headers) that was received delayed to your forwarded Gmail account. — Reply to this email directly, view it on GitHub <#1270 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAD7S73VR6GEC7OMIUSA5DDZ3AOFVAVCNFSM6AAAAABPYTH5T6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIMBXHE3TKMRXGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>