Firestick 4k max (files with hdr10+ and dolby vision profile 8.1)

[bobaoapae]

Bug

issue with hdr10+.

I have a tcl c825 and firestick 4k max

on the firestick players cannot play this media:

General
Unique ID : 287260790794359083915345060219622240757 (0xD81C6A775E611494CE0759D557FFB1F5)
Complete name : G:\Downloads\Filmes\Cocaine Bear\Cocaine Bear - Get in line..mkv
Format : Matroska
Format version : Version 4
File size : 16.7 GiB
Duration : 1 h 35 min
Overall bit rate : 25.0 Mb/s
Frame rate : 23.976 FPS
Encoded date : 2023-03-14 13:49:23 UTC
Writing application : mkvmerge v73.0.0 ('25 or 6 to 4') 64-bit
Writing library : libebml v1.4.4 + libmatroska v1.7.1

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@High
HDR format : Dolby Vision, Version 1.0, dvhe.08.06, BL+RPU, HDR10 compatible / SMPTE ST 2094 App 4, Version 1, HDR10+ Profile B compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 1 h 35 min
Bit rate : 24.3 Mb/s
Width : 3 836 pixels
Height : 1 602 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.165
Stream size : 16.2 GiB (97%)
Language : English (US)
Default : Yes
Forced : Yes
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level : 461 cd/m2
Maximum Frame-Average Light Level : 305 cd/m2

Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 1 h 35 min
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 525 MiB (3%)
Language : English (US)
Service kind : Complete Main
Default : Yes
Forced : Yes
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE

This happend on all mkv files that have dolby vision 8.1 /hdr10+

Kodi solution to disable hdr10+ fix the issue, without this i have full black screen or duplicate image (see here)

Also TV it's self can play without any issue, just have issue when using firestick

[tonihei]

Could you share the media with us for testing? You can send a link to [email protected] with "Issue #11096" in the subject line. It would also help to see a bugreport taken after the playback fails, ideally with an ExoPlayer EventLogger attached.

[bobaoapae]

Yeah of course, already send email with a link to download media. Bug report i will try get in a moment

[bobaoapae]

bugreport-kara-PS7624.3338N-2023-04-04-13-26-43.zip

[bobaoapae]

I have 3 medias with this problem, i can attach others if need more information later

[KyleSanderson]

This is already fixed in Kodi on Android (by disallowing either HDR10+ or DV). Additionally these devices seem to struggle with Profile 7, forcing 8.1 as a hack seems to work as well.

[bobaoapae]

Any news on that?

[mikemulhearn]

I have this same issue with Fire TV 4K Max

[schadis]

Still same

[tonihei]

@abshankr Could you have a look into this issue? It seems to be specific to a FireTV stick. If there is a fix or workaround that can be done in ExoPlayer, please feel free to let us know and we can work on integrating it into the library.

[mdezzi]

This is a problem for me on all new releases with DV. It's a major issue.

[NetixQc]

Still a bug on the Fire Stick 4K Max. Any ETA to fix this? How do we get Amazon to fix it?

[Leyous]

I confirm the bug is stille there. Please fix it! :)

[cobaltduff]

hello, the same problem keeps happening, it only works well for me with a modded kodi and leaving the choice to play dolby vision or HDR10+. There is some progress. Thank you
Firestick 4k Max , TCL C845

[Leyous]

hello, the same problem keeps happening, it only works well for me with a modded kodi and leaving the choice to play dolby vision or HDR10+. There is some progress. Thank you Firestick 4k Max , TCL C845

Could you please explain how to mod Kodi to give me that choice? Thank you

EDIT: i found the Kodi modded version that has the Fix, but for me, surprisely, it's not working. I'll check again but i tried several time with several config of HDR On/Off.

[TheLinuxGuy]

EDIT: i found the Kodi modded version that has the Fix, but for me, surprisely, it's not working. I'll check again but i tried several time with several config of HDR On/Off.

Link to the modded kodi version so I can try it?

[Leyous]

EDIT: i found the Kodi modded version that has the Fix, but for me, surprisely, it's not working. I'll check again but i tried several time with several config of HDR On/Off.

Link to the modded kodi version so I can try it?

This release has the fix -> https://github.com/quietvoid/xbmc/releases/tag/v21-dovi
you must go to options -> video -> uncheck hdr10+ and then play the videos. You must uninstall completely previous kodi versions.

[NetixQc]

Seems to be happening also on the newer revision of the Fire Stick 4k and 4k Max (2023)

See jellyfin/jellyfin-androidtv#2630

[nreis96]

any updates on this? issue still persists.

[AALAMILLO]

Please fix it! Already exists an Amazon exoplayer port who provides support for this problem it seems.... I'm not an expert in android but some ideas will be great 😃👍

[userobvixus]

Please fix !! :))

[Vorshim92]

guys, try this apk from https://forums.plex.tv/t/plex-for-android/29115/492
Amazon Fire OS Devices (armv7a) version and let me know please

[Wahab417]

Any plan on fixing this issue, I see vimu media player for fire TV which uses exoplayer already figured a fix but their app is buggy.

[bibitocarlos]

Happening with samsung a54, jellyfin with exoplayer

[dandud100]

Same issue on my end with jellyfin + ExoPlayer on 4kmax

[josemmc95]

I have the same problem but with HDR10+ only version (SMPTE ST 2094 App 4, Version 1, HDR10+ Profile A compatible).

This mkv doesn't contain any DV profile.

Still no fix, right?

Edit:

I'm using my own Plex Server.

[laniakea789]

This also affects the new Google TV Streamer which uses the same SoC as Firestick 4k Max

[metallicats]

This also affects the new Google TV Streamer which uses the same SoC as Firestick 4k Max

Thanks for informing us. I was about to buy the streamer because of this unsolvable issue.