Introduction

Problem: When there are large companies with large IT departments, there becomes the need for the emplyoees to reach the proper people in the IT department who can get the problems solved fast. ITChatBot aims to use LUIS-AI to find the users intention and then direct them in the right direction and then use ServiceNow's API to create the documentation to the correct department.

Technologies used

• LuisAI: https://www.luis.ai/
• ServiceNow API: https://developer.servicenow.com/app.do#!/rest_api_doc?v=jakarta&id=c_TableAPI
• Bot Emulator: https://docs.microsoft.com/en-us/azure/bot-service/bot-service-debug-emulator

Use Azure app service editor

1. make code change in the online editor

Your code changes go live as the code changes are saved.

Use Visual Studio Code

Build and debug

1. download source code zip and extract source in local folder
2. open the source folder in Visual Studio Code
3. make code changes
4. download and run botframework-emulator
5. connect the emulator to http://localhost:3987

Publish back

npm run azure-publish

Use continuous integration

If you have setup continuous integration, then your bot will automatically deployed when new changes are pushed to the source repository.