Incoming email

[fitulka]

Hi everyone,

I’m looking for clarification on how incoming email works in Krayin CRM. I couldn’t find any documentation on the setup for IMAP/POP protocols; all the information available seems to be about outgoing SMTP settings. Could someone please explain how incoming emails are processed and appear in Mail > Inbox? Any guidance or references to relevant documentation would be greatly appreciated.

Thank you!

[devansh-webkul]

We are using the sendgrid. SendGrid offers an inbound parse webhook, which allows emails sent to a specific domain to be processed and forwarded to a specified endpoint in your application.

You would set up a webhook URL in your SendGrid account where incoming emails are sent.

SendGrid would POST the email content (including attachments) to this URL, where Krayin CRM could process and display it in the Mail > Inbox section.

Soon we will update this in the documentation also.

[fitulka]

Thank you for the quick and detailed response! We’ll try to configure this.

[devansh-webkul]

How It Works:

SendGrid Inbound Parse Webhook:

• SendGrid sends incoming emails to the specified webhook URL (in this case, https://example.com/admin/mail/inbound-parse).

• The webhook receives the POST request containing the email’s content, including the subject, body, attachments, and any other relevant metadata.

Krayin’s Handling of the Webhook:

• The code at the webhook endpoint will parse the incoming data from SendGrid.

• It will typically involve extracting the email content and saving it to the CRM’s database.

• Once stored, these emails should appear in the Mail > Inbox section of the CRM, where users can interact with them.

[fitulka]

Hello,

I have a one more question regarding the handling of incoming emails via a webhook. We have configured SendGrid to send incoming emails to the URL https://example.com/admin/mail/inbound-parse. According to SendGrid, the data is being successfully sent to this URL, but the emails are not being created or displayed in the Mail > Inbox section of the system.

Could you please confirm if there is a webhook in the system that parses incoming data at the /admin/mail/inbound-parse endpoint? If so, are there any settings or configurations we should check to ensure that the data is correctly processed and stored in the CRM?

Thank you!

[suraj-webkul]

Hello,

Thank you for reaching out with your question.

At the moment, there is no existing endpoint at /admin/mail/inbound-parse in the system for handling incoming emails via a webhook. We are working on releasing an update for Krayin that will include this functionality, and once the endpoint is available, we will also update the Krayin documentation to reflect the necessary configurations and details on how the email parsing and processing will work.

We appreciate your patience, and we will keep you informed once this feature is live. If you have any other questions in the meantime, feel free to let us know.

[fitulka]

We see that on 09/06/2024, documentation titled "Email Integration via SendGrid Inbound Parse Webhook" was published. Could you clarify if this means the functionality is now available in version 2.0.1?

We appreciate your response and look forward to your clarification.

[suraj-webkul]

To clarify, the "Email Integration via SendGrid Inbound Parse Webhook" functionality was already implemented. However, the corresponding routes did not exist in that branch at the time. In version 2.0.1, we have now added the necessary routes, along with several other changes and improvements.

We appreciate your patience and are here if you have any further questions or need additional assistance.

[fitulka]

Hello,

We have managed to fully understand the situation and can confirm that in version 2.0.1, the incoming email parsing function works. In our case, the issue arose because the "php/pecl-mail-mailparse" module was not preinstalled. We're sharing this information as it might be helpful to others.

We also noticed that the parsing does not handle emails correctly when the email thread reaches the reply-to-reply stage. Please check this functionality.

[suraj-webkul]

Thank you for the update and for sharing your findings regarding the missing "php/pecl-mail-mailparse" module. We're glad to hear that the incoming email parsing function is working in version 2.0.1 after addressing this.

Regarding the issue with email parsing at the reply-to-reply stage, we appreciate you bringing this to our attention. We’ll review this functionality further to ensure it handles email threads correctly.

If you have any additional details or logs that could help us investigate, please feel free to share them. We're here to assist you in resolving this issue.

[fitulka]

A small addition – it's a minor detail, but still worth noting: the MAIL_FROM_NAME parameter is missing in the sent emails.

[suraj-webkul]

We’ve noted that the MAIL_FROM_NAME parameter is indeed missing from the sent emails. We will investigate this further and ensure the necessary adjustments are made to include the MAIL_FROM_NAME in outgoing messages.

If you have any other concerns or need further clarification, feel free to reach out.