refactor: [M3-8128] - Query Key Factory for Support Tickets

[bnussman-akamai]

Description 📝

Updates Support Ticket Queries to use a query key factory and latest patterns

Changes 🔄

• Uses query key factory for support ticket queries 🏭
• Uses v5 compatible patterns to make upgrading easier in the future 📦 (see here)
• Updates mutation handles to be a bit more optimized with the invalidations 🔁

Preview 📷

Note

No UI changes

How to test 🧪

Warning

I recommend testing this in dev so that our support team does not get test tickets coming in

• Test support tickets in general
• Test creating a Support Ticket
  • Verify cache updates as expected
• Test adding a comment to a support ticket
  • Verify cache updates as expected

As an Author I have considered 🤔

• 👀 Doing a self review
• ❔ Our contribution guidelines
• 🤏 Splitting feature into small PRs
• ➕ Adding a changeset
• 🧪 Providing/Improving test coverage
• 🔐 Removing all sensitive information from the code and PR description
• 🚩 Using a feature flag to protect the release
• 👣 Providing comprehensive reproduction steps
• 📑 Providing or updating our documentation
• 🕛 Scheduling a pair reviewing session
• 📱 Providing mobile support
• ♿ Providing accessibility support

[github-actions]

Coverage Report: ✅
Base Coverage: 81.62%
Current Coverage: 81.62%

[hkhalil-akamai]

✅ Looking good! Verified:

• Viewing existing tickets
• Opening new tickets
• Creating replies
• Adding attachments

[mjac0bs]

Confirmed the RQ query keys make sense and the RQ cache updated as I created new tickets (with and without entities), updated the tickets with comments, and closed the tickets. Also confirmed events were updating as expected for support ticket creation and updating. Tests look good.