[CE 2.1.0 rc3] - Cancel an order [configurable product]

[mhabou]

Salamo Alaykom Magento team,

NB : All the products are configurable

The test products :

Product 1 :

Chaz Kangeroo Hoodie
SKU: MH01-XS-Black
Color: Black
Size: XS

Product 2 :

Chaz Kangeroo Hoodie
SKU: MH01-M-Orange
Color: Orange
Size: M

• 1st issue -- Steps to reproduce

1. Add the 2 configurable products above to the cart [product 1 qty 2 product 2 qty 3]
2. Place the order
3. Invoice & ship partially the order
4. Cancel the order

Magento shows Cancel button after i canceled the order
When i click on Cancel again, it returns to the old state

See the video
https://youtu.be/hA7Ov6t3P-Q

Other issues :

• Scenario 1 :

When i cancel the order --> no stock return of the item canceled

- Before the order

Product	qty on stock
product 1	100
product 2	100

- Order then invoice, ship and cancel

Product	qty_ordered	qty_invoiced	qty_shipped	qty_canceled
product 1	2	1	2	0
product 2	3	2	0	1

- After the order

Actual result

Product	qty on stock
product 1	98
product 2	97

Expected result

Product	qty on stock
product 1	98
product 2	98

• Scenario 2 :

- Before the order

Product	qty on stock
product 1	100
product 2	100

- Order then invoice, ship and cancel

Product	qty_ordered	qty_invoiced	qty_shipped	qty_canceled
product 1	2	0	1	1
product 2	3	0	2	1

- After the order

Actual result

Product	qty on stock
product 1	100
product 2	100

Expected Result

Product	qty on stock
product 1	99
product 2	98

• Scenario 3 :

- Before the order

Product	qty on stock
product 1	100
product 2	100

- Order then invoice, ship and cancel

Product	qty_ordered	qty_invoiced	qty_shipped	qty_canceled
product 1	2	1	0	1
product 2	3	2	0	1

- After the order

Actual result

Product	qty on stock
product 1	98
product 2	97

Expected Result

Product	qty on stock
product 1	99
product 2	98

• Scenario 4 :

- Before the order

Product	qty on stock
product 1	100
product 2	100

- Order then invoice, ship, refund , cancel

Actual result

Product	qty_ordered	qty_invoiced	qty_shipped	qty_refunded	qty_canceled
product 1	2	1	1	1	0
product 2	3	2	1	1	1

Expected Result

Product	qty_ordered	qty_invoiced	qty_shipped	qty_refunded	qty_canceled
product 1	2	1	1	1	1
product 2	3	2	1	1	1

In the case of the " Product 1"
QtyToCancel = min(QtyToInvoice,QtyToShip)
QtyToCancel =min(1,0) = 0 ==> False

QtyToCancel must be 1 because QtyToShip must be 1 not 0
QtyToShip must be 1 because , qty_ordered=2 , qty_invoiced=1 ,qty_shipped=1 then i refunded 1 qty
So the remaining qty to invoice & to ship is 1

 public function getQtyToCancel()
    {

        $qtyToCancel = min($this->getQtyToInvoice(), $this->getQtyToShip());
        return max($qtyToCancel, 0);
    }

 public function getQtyToInvoice()
    {

        if ($this->isDummy()) {
            return 0;
        }

        $qty = $this->getQtyOrdered() - $this->getQtyInvoiced() - $this->getQtyCanceled();
        return max($qty, 0);
    }

 public function getQtyToShip()
    {
        if ($this->isDummy(true)) {
            return 0;
        }

        return $this->getSimpleQtyToShip();
    }

    public function getSimpleQtyToShip()
    {

        $qty = $this->getQtyOrdered() - $this->getQtyShipped() - $this->getQtyRefunded() - $this->getQtyCanceled();
        return max($qty, 0);
    }

- After the order

Actual result

Product	qty on stock
product 1	98
product 2	97

Expected Result

Product	qty on stock
product 1	99
product 2	98

I hope that everything is clear for you

[mhabou]

@NadiyaS i didn't receive any response

[magento-engcom-team]

@Dayssam, thank you for your report.
We've created internal ticket(s) MAGETWO-82221 to track progress on the issue.

[magento-engcom-team]

@Dayssam, thank you for your report.

Unfortunately, we are archiving this ticket now as it did not get much attention from both Magento Community and Core developers for an extended period. This is done in an effort to create a quality, community-driven backlog which will allow us to allocate the required attention more easily.

You may learn more about this initiative following this link.

Please feel free to comment or reopen the ticket if you think it should be reviewed once more. Thank you for collaboration.

[tuyennn]

#5261 @magento-engcom-team I still could reproduce this on 2.1.9, any bug fix commit or reference link for this issue.