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Add Technical Support Guide & update issue templates #3645

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Jan 11, 2021
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Add Technical Support Guide & update issue templates #3645

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Add Technical Support Guide & update issue templates
corinagum Dec 21, 2020
1cf008c
Update CHANGELOG.md
corinagum Dec 21, 2020
0fc301a
Merge branch 'master' into TSG
corinagum Jan 11, 2021
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corinagum Jan 11, 2021
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4 changes: 3 additions & 1 deletion .github/ISSUE_TEMPLATE/bug_report.md
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Expand Up @@ -6,9 +6,11 @@ labels: Bug, Pending, customer-reported, Bot Services
assignees: ''
---

# Please view our [Technical Support Guide](https://github.com/microsoft/BotFramework-WebChat/tree/master/docs/TECHNICAL_SUPPORT_GUIDE.md) before filing a new issue.

<!-- ATTENTION: Bot Framework internals, please remove the `customer-reported` and `Bot Services` labels before submitting this issue. -->

<!-- [GitHub issues](https://github.com/microsoft/botframework-webchat/issues) should be used for bugs and feature requests. See the Support section to get support related to Bot Framework and Web Chat. -->
<!-- [GitHub issues](https://github.com/microsoft/botframework-webchat/issues) should be used for bugs and feature requests. See the [Technical Support Guide](https://github.com/microsoft/BotFramework-WebChat/tree/master/docs/TECHNICAL_SUPPORT_GUIDE.md) to get support related to Bot Framework and Web Chat. -->

## Screenshots

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10 changes: 6 additions & 4 deletions .github/ISSUE_TEMPLATE/feature_request.md
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Expand Up @@ -2,17 +2,19 @@
name: Feature request
about: Suggest an idea for this project
title: ''
labels: Enhancement, Pending, customer-reported, Bot Services
labels: feature-request, customer-reported, Bot Services
assignees: ''
---

# Please view our [Technical Support Guide](https://github.com/microsoft/BotFramework-WebChat/tree/master/docs/TECHNICAL_SUPPORT_GUIDE.md) before filing a new issue.

<!-- ATTENTION: Bot Framework internals, please remove the `customer-reported` and `Bot Services` labels before submitting this issue. -->

## Feature Request

### Use the ['Enhancement' query](https://github.com/microsoft/botframework-Webchat/issues?utf8=%E2%9C%93&q=is%3Aissue+is%3Aopen+label%3Aenhancement) to search for the most popular feature requests.
### Use the ['feature-request' query](https://github.com/microsoft/BotFramework-WebChat/labels/feature-request) to search for existing feature requests.

### The [Sample tag](https://github.com/microsoft/botframework-Webchat/issues?q=is%3Aissue+is%3Aopen+label%3ASample) also lists examples and implementations that have already been requested.
### The [Samples tag](https://github.com/microsoft/botframework-Webchat/issues?q=is%3Aissue+is%3Aopen+label%3ASample) also lists examples and implementations that have already been requested.

**Is your feature request related to a problem? Please describe.**

Expand All @@ -30,4 +32,4 @@ assignees: ''

<!-- Add any other context or screenshots about the feature request here. -->

[Enhancement]
[feature-request]
15 changes: 12 additions & 3 deletions .github/ISSUE_TEMPLATE/question-template.md
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Expand Up @@ -2,14 +2,23 @@
name: Question template
about: Ask a question not related to implementation here
title: ''
labels: Question, Pending, customer-reported, Bot Services
labels: Question, customer-reported, Bot Services
assignees: ''
---

🚨 The issue tracker is not for implementation questions 🚨
# 🚨 The issue tracker is not for implementation questions 🚨

# Please view our [Technical Support Guide](https://github.com/microsoft/BotFramework-WebChat/tree/master/docs/TECHNICAL_SUPPORT_GUIDE.md) before filing a new issue.

<!-- ATTENTION: Bot Framework internals, please remove the `customer-reported` and `Bot Services` labels before submitting this issue. -->

<!-- If you have other questions on implementation of Web Chat or about other features of Bot Framework, please see the support page on where to direct your question. -->
This repo focuses on the development of Web Chat, a client/channel for Bot Framework. If you have questions on implementation or about other features of Bot Framework, please see the below list to direct your questions to the correct repo or site.

| Topic | Description | Link |
| --------------------------- | ------------------------------------------------------------ | ------------------------------------------------------- |
| Web Chat 'How to' Questions | Ask implementation questions about Web Chat | https://stackoverflow.com/questions/tagged/web-chat |
| Bot Framework Questions | Ask implementation questions related to the BotFramework SDK | https://stackoverflow.com/questions/tagged/botframework |
| Bot Builder | A comprehensive list of Bot Framework SDKs and tools | https://github.com/microsoft/BotBuilder |


[Question]
9 changes: 0 additions & 9 deletions .github/SUPPORT.md
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1 change: 1 addition & 0 deletions CHANGELOG.md
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Expand Up @@ -100,6 +100,7 @@ and this project adheres to [Semantic Versioning](http://semver.org/spec/v2.0.0.
- Carousel layout and stacked layout is only available on `component` package due to their coupling with their respective visual components
- For card action middleware, `imBack`, `messageBack` and `postBack` actions are available on `api` package, but `call`, `openUrl` and other platform-dependent actions are only available on `component` package
- `activityMiddleware`, `attachmentMiddleware`, etc, now support arrays for multiple middleware
- Resolves [#3535](https://github.com/microsoft/BotFramework-WebChat/issues/3535). Add Technical Support Guide for guidance on troubleshooting information and navigating the Web Chat repository, by [@corinagum](https://github.com/corinagum), in PR [#3645](https://github.com/microsoft/BotFramework-WebChat/pull/3645)

### Fixed

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4 changes: 4 additions & 0 deletions README.md
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Expand Up @@ -238,6 +238,10 @@ View the [notification documentation](https://github.com/microsoft/BotFramework-

View the [telemetry documentation](https://github.com/microsoft/BotFramework-WebChat/tree/master/docs/TELEMETRY.md) for implementing in Web Chat.

## Technical Support Guide

View the [Technical Support Guide](https://github.com/microsoft/BotFramework-WebChat/tree/master/docs/TECHNICAL_SUPPORT_GUIDE.md) to get guidance and help on troubleshooting in the Web Chat repo for more information before filing a new issue.

## Speech

Web Chat supports a wide-range of speech engines for a natural chat experience with a bot. This section outlines the different engines that are supported:
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