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Tools disabling randomly #11421

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Cubody opened this issue May 22, 2021 · 8 comments
Closed
1 task done

Tools disabling randomly #11421

Cubody opened this issue May 22, 2021 · 8 comments
Labels
Issue-Bug Something isn't working Priority-1 Bug that is high priority Product-Color Picker All things around the Color Picker utility Product-PowerToys Run Improved app launch PT Run (Win+R) Window Resolution-Duplicate There's another issue on the tracker that's pretty much the same thing.

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@Cubody
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Cubody commented May 22, 2021 •
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Microsoft PowerToys version

"0.33.1"

Running as admin

  • Yes

Area(s) with issue?

ColorPicker, PowerToys Run

Steps to reproduce

The program works in normal mode, without changing the settings

✔️ Expected Behavior

I want PT Run to be active every time I'm trying to use shortcut.

❌ Actual Behavior

PT Run automatically turns off without any reason. Also color picker works only after a few hotkey presses.

Other Software

No response
@Cubody Cubody added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels May 22, 2021
@crutkas
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crutkas commented Jun 11, 2021

@mykhailopylyp another instance of keys not working but this does also say Color picker.

@Greenorine can you please include a "Report Bug" zip? This can be found via the powertoy system tray.

xref #11684

@crutkas crutkas removed the Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams label Jun 11, 2021
@crutkas crutkas changed the title Panel doesn't works sometimes tools disabling randomly Jun 11, 2021
@crutkas crutkas added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Product-Color Picker All things around the Color Picker utility Product-PowerToys Run Improved app launch PT Run (Win+R) Window Priority-1 Bug that is high priority labels Jun 11, 2021
@ghost ghost added the Status-No recent activity no activity in the past 5 days when follow up's are needed label Jun 16, 2021
@ghost
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ghost commented Jun 16, 2021

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 5 days. It will be closed if no further activity occurs within 5 days of this comment.

@mykhailopylyp
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@Greenorine
Can you update to 0.37.2 and verify if it still happens? We don't expect it to be fixed but we have more logging that should help us to fix it.

If it still reproduces, please upload a bug report.
Right-click on the PowerToys icon in the tray menu and select Report Bug
image
Drag and drop report into a GitHub comment.

@ghost ghost removed the Status-No recent activity no activity in the past 5 days when follow up's are needed label Jun 17, 2021
@mykhailopylyp mykhailopylyp changed the title tools disabling randomly [PowerToys Run] Tools disabling randomly Jun 17, 2021
@mykhailopylyp mykhailopylyp changed the title [PowerToys Run] Tools disabling randomly Tools disabling randomly Jun 17, 2021
@Cubody
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Cubody commented Jun 17, 2021 •
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@Greenorine
Can you update to 0.37.2 and verify if it still happens? We don't expect it to be fixed but we have more logging that should help us to fix it.

If it still reproduces, please upload a bug report.
Right-click on the PowerToys icon in the tray menu and select Report Bug
image
Drag and drop report into a GitHub comment.

I haven't noticed that mistake yet.

@ghost ghost added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Jun 17, 2021
@crutkas
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crutkas commented Jun 17, 2021

so to verify @greenorine, with newer build, you aren't seeing this anymore?

@crutkas crutkas added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Team-Response An issue author responded so the team needs to follow up Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Jun 17, 2021
@ghost ghost added the Status-No recent activity no activity in the past 5 days when follow up's are needed label Jun 22, 2021
@ghost
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ghost commented Jun 22, 2021

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 5 days. It will be closed if no further activity occurs within 5 days of this comment.

@Cubody
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Cubody commented Jun 22, 2021

so to verify @Greenorine, with newer build, you aren't seeing this anymore?

Seen one time. Restarting the app helped.

@ghost ghost added the Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams label Jun 22, 2021
@ghost ghost added Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Status-No recent activity no activity in the past 5 days when follow up's are needed labels Jun 22, 2021
@crutkas
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crutkas commented Jun 22, 2021

due to no repro / happened once, i'm going to close this out. I'm inclined to bet #11684 will fix this as well.

We know it does happen and hoping we did fix it.

@crutkas crutkas closed this as completed Jun 22, 2021
@crutkas crutkas removed Needs-Team-Response An issue author responded so the team needs to follow up Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Jun 22, 2021
@crutkas crutkas added the Resolution-Duplicate There's another issue on the tracker that's pretty much the same thing. label Jun 22, 2021
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Issue-Bug Something isn't working Priority-1 Bug that is high priority Product-Color Picker All things around the Color Picker utility Product-PowerToys Run Improved app launch PT Run (Win+R) Window Resolution-Duplicate There's another issue on the tracker that's pretty much the same thing.
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