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App Page not available after Upgrade to 15 Beta 2 #12507

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Nils160988 opened this issue Nov 17, 2018 · 9 comments
Closed

App Page not available after Upgrade to 15 Beta 2 #12507

Nils160988 opened this issue Nov 17, 2018 · 9 comments
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@Nils160988
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Nils160988 commented Nov 17, 2018

Steps to reproduce

  1. Log in to your nextcloud with an account with administrative privileges
  2. Click on "Apps" in the right hand menu
  3. Blank page appears (only the header is visible)

Expected behaviour

See the usual page with all apps and options to disable, install, remove ... apps

Actual behaviour

Nothing on the page

It worked with Beta 1. If necessary, I can do further test and provide logs.
Help will be appreciated.

Server configuration

Operating system: Ubuntu 16.04.5

Web server: Apache/2.4.18

Database: 10.0.36-MariaDB

PHP version: 7.0.32-0ubuntu0.16.04.1

Nextcloud version: 15.0.0 beta 2

Updated from an older Nextcloud/ownCloud or fresh install: Updated

Where did you install Nextcloud from:

List of activated apps:

App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
Enabled:
  - accessibility: 1.1.0
  - activity: 2.8.2
  - bruteforcesettings: 1.2.0
  - cloud_federation_api: 0.1.0
  - comments: 1.5.0
  - dav: 1.7.2
  - federatedfilesharing: 1.5.0
  - federation: 1.5.0
  - files: 1.10.0
  - files_pdfviewer: 1.4.0
  - files_sharing: 1.7.0
  - files_texteditor: 2.7.0
  - files_trashbin: 1.5.0
  - files_versions: 1.8.0
  - files_videoplayer: 1.4.0
  - firstrunwizard: 2.4.0
  - gallery: 18.2.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.3.0
  - nextcloud_announcements: 1.4.0
  - notifications: 2.3.0
  - oauth2: 1.3.0
  - password_policy: 1.5.0
  - provisioning_api: 1.5.0
  - serverinfo: 1.5.0
  - sharebymail: 1.5.0
  - survey_client: 1.3.0
  - systemtags: 1.5.0
  - theming: 1.6.0
  - twofactor_backupcodes: 1.4.1
  - updatenotification: 1.5.0
  - workflowengine: 1.5.0
Disabled:
  - admin_audit
  - encryption
  - files_external
  - support
  - user_external
  - user_ldap
</details>

**Nextcloud configuration:**
<details>
<summary>Config report</summary>

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or

Insert your config.php content here.
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)
{
"system": {
"instanceid": "REMOVED SENSITIVE VALUE",
"passwordsalt": "REMOVED SENSITIVE VALUE",
"secret": "REMOVED SENSITIVE VALUE",
"trusted_domains": [
XXXXXX"
],
"datadirectory": "REMOVED SENSITIVE VALUE",
"overwrite.cli.url": "httpsXXXX",
"htaccess.RewriteBase": "/",
"dbtype": "mysql",
"version": "15.0.0.6",
"dbname": "REMOVED SENSITIVE VALUE",
"dbhost": "REMOVED SENSITIVE VALUE",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "REMOVED SENSITIVE VALUE",
"dbpassword": "REMOVED SENSITIVE VALUE",
"installed": true,
"memcache.local": "\OC\Memcache\APCu",
"mail_smtpmode": "sendmail",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "REMOVED SENSITIVE VALUE",
"mail_domain": "REMOVED SENSITIVE VALUE",
"updater.release.channel": "beta",
"skeletondirectory": "/var/www/default-files",
"maintenance": false,
"loglevel": 2,
"theme": "",
"updater.secret": "REMOVED SENSITIVE VALUE"
}
}

Are you using external storage, if yes which one: local

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

Client configuration

Browser: Firefox 63.0

Operating system: Ubuntu 18.04.01

@nextcloud-bot
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GitMate.io thinks possibly related issues are #2399 (Avatar picture gone after Nc 10 to 11 beta 2 upgrade), #10517 (Upgrade to Nextcloud 14 beta 2 fails), #10495 (14 Beta 2), and #12497 (Update with updater from Nextcloud 15 Beta 1 to Beta 2 not possible).

@MorrisJobke
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@Nils160988 Could you check the web browsers dev tools for errors? Typically you can open them in any browser with F12.

@Nils160988
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Nils160988 commented Nov 19, 2018

Indeed, there are some errors:

Console Output
TypeError: "t[e] is undefined"
»·o https://test.DOMAIN.com/settings/js/settings-vue.js?v=8763b69d-7:1:313
»·a https://test.DOMAIN.com/settings/js/settings-vue.js?v=8763b69d-7:14:11393
»·L https://test.DOMAIN.com/settings/js/settings-vue.js?v=8763b69d-7:14:11538
»·c https://test.DOMAIN.com/settings/js/settings-vue.js?v=8763b69d-7:14:44632
settings-vue.js:19:16118
i
https://test.DOMAIN.com/settings/js/settings-vue.js:19:16118
p/<
https://test.DOMAIN.com/settings/js/settings-vue.js:19:16759
wt/</</f<
https://test.DOMAIN.com/settings/js/settings-vue.js:19:14225
St/<
https://test.DOMAIN.com/settings/js/settings-vue.js:19:14769
a
https://test.DOMAIN.com/settings/js/settings-vue.js:14:11393
L/<
https://test.DOMAIN.com/settings/js/settings-vue.js:14:11538
c
https://test.DOMAIN.com/settings/js/settings-vue.js:14:44632
Source-Map-Fehler: TypeError: NetworkError when attempting to fetch resource.
Ressourcen-Adresse: https://test.DOMAIN.com/settings/js/settings-vue.js?v=8763b69d-7
Source-Map-Adresse: settings-vue.js.map

Interestingly, I checked with another Laptop and could access the page without problems (same browser!). Does this information help?

Edit: "Users" panel is also not working.

@MorrisJobke
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@Nils160988 Just to confirm: This is happening for you in Firefox 63? Could you check with Chrome/Chromium? Could you clear the browser cache and load the page again?

@MorrisJobke
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cc @skjnldsv

@MorrisJobke
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Interestingly, I checked with another Laptop and could access the page without problems (same browser!). Does this information help?

This then sounds like a caching issue. @juliushaertl Any idea why the cache busting should not work?

@skjnldsv
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Data from server are the same, so yes, clearing cache seems like the issue here.

@Nils160988
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Clearing the cache helped for me.

Not sure if this information helps: I am using multiple nextcloud accounts (test.DOMAIN.de and DOMAIN.de) on this laptop. Is it possible that this has to do with the issue?

@skjnldsv
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It should not. Only the browser cache would make a difference here :)

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