User cannot log in the web interface #2967

florian434 · 2017-01-06T12:30:26Z

Steps to reproduce

Log in with a user account on the Web Page

Expected behaviour

The user is logged and can access the main page with his folder / files

Actual behaviour

The account page "loops" and the user is invited to loggin again and again. The same account is working fine with the desktop client / ios Client or Webdav

Server configuration

Operating system: Ubuntu 14.04

Web server: Apache 2.4

Database: MySQL 5.6

PHP version: 5.6

Nextcloud version: (see Nextcloud admin page) 11.0.0

Updated from an older Nextcloud/ownCloud or fresh install: OC9.1 -> NC10.2 -> NC11.0.0

Where did you install Nextcloud from:

Signing status:

Signing status

Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here. 

No errors have been found.

List of activated apps:

App list

activity: 2.4.1
admin_audit: 1.1.0
comments: 1.1.0
dav: 1.1.1
federatedfilesharing: 1.1.1
federation: 1.1.1
files: 1.6.1
files_pdfviewer: 1.0.1
files_sharing: 1.1.1
files_texteditor: 2.2
files_trashbin: 1.1.0
files_versions: 1.4.0
gallery: 16.0.0
keeweb: 0.3.0
logreader: 2.0.0
lookup_server_connector: 1.0.0
nextcloud_announcements: 1.0
notifications: 1.0.1
password_policy: 1.1.0
provisioning_api: 1.1.0
serverinfo: 1.1.1
sharebymail: 1.0.1
survey_client: 0.1.5
systemtags: 1.1.3
templateeditor: 0.2
theming: 1.1.1
twofactor_backupcodes: 1.0.0
twofactor_totp: 0.5.0
updatenotification: 1.1.1
workflowengine: 1.1.1
Disabled:
documents
encryption
external
files_accesscontrol
files_automatedtagging
files_external
files_retention
files_videoplayer
firstrunwizard
spreed
user_external
user_ldap
user_saml

The content of config/config.php:

Config report

{
    "system": {
        "instanceid": "oc86wi0oh5xi",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "XXX",
            "XXX",
            "XXX"
        ],
        "datadirectory": "\/var\/www\/owncloud\/data",
        "overwrite.cli.url": "http:\/\/XXX\/owncloud",
        "dbtype": "mysql",
        "version": "11.0.0.10",
        "dbname": "OwnCloudDB",
        "dbhost": "localhost",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "forcessl": true,
        "forceSSLforSubdomains": true,
        "mail_smtpmode": "smtp",
        "mail_from_address": "owncloud",
        "mail_domain": "XXX",
        "mail_smtphost": "mail.XXX",
        "mail_smtpport": "25",
        "theme": "",
        "maintenance": false,
        "loglevel": 0,
        "trashbin_retention_obligation": "auto",
        "updatechecker": false,
        "appstore.experimental.enabled": true,
        "preview_libreoffice_path ": "\/usr\/bin\/libreoffice",
        "updater.release.channel": "stable",
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}

Are you using external storage, if yes which one: local/smb/sftp/... No

Are you using encryption: No

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/ No

Client configuration

Browser: Chrome / Edge / IE

Operating system: Windows 10

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Nextcloud log

_{"reqId":"HDTOaGKjaK2vONtjRARI" remoteAddr:"XXX.XXX.XXX.XXX" app:"no app in context" message:"Current user is not logged in" level:0 time:"2017-01-05T13:07:55+00:00" method:"GET" url:"/index.php/apps/files/" user:"--" version:"11.0.0.10"} _
{"reqId":"O6NWJu3MuvcjcEpuN6IC" remoteAddr:"XXX.XXX.XXX.XXX" app:"no app in context" message:"Current user is not logged in" level:0 time:"2017-01-05T13:07:56+00:00" method:"GET" url:"/index.php/apps/gallery/config?extramediatypes=1" user:"--" version:"11.0.0.10"}

Browser log

The text was updated successfully, but these errors were encountered:

MorrisJobke · 2017-01-09T13:45:24Z

Can I ask you to show us the network tab of the web developer tools in your browser?

florian434 · 2017-01-10T08:40:44Z

Do you want the complete Network tad or just the errors ?

Here are just the error :

MorrisJobke · 2017-01-10T09:31:20Z

Do you want the complete Network tad or just the errors ?

Which page is this? The login page? Also the 400 on the loginbackground looks suspicious.

florian434 · 2017-01-10T09:34:41Z

This is on the login page yes with a user that can't connect.

MorrisJobke · 2017-01-10T09:42:15Z

I can't see why this should happen. The config of the gallery is normally not loaded on the login page and the login background should be fine.

Could you try to disable one app after another and check if the login then works. Maybe it's an app that causes this. Maybe start with keeweb.

florian434 · 2017-01-10T09:54:16Z

I try to disable the following app with no luck :

Keeweb
totp
Usage Survey
Gallery
Theming
Text Editor
Share by Email
PDF Viewer
Server Info
Password Policy
Notifications
Nextcloud announcements
Mail template editor
Log Reader
Federation
Comments
Collaborative tags
Auditing / Logging

MorrisJobke · 2017-01-10T10:01:44Z

@rullzer Any ideas?

florian434 · 2017-01-12T09:23:46Z

Any news ?

It's getting urgent, my user cannot connect anymore to the web page......

Thanks

MorrisJobke · 2017-01-12T10:31:18Z

It's getting urgent, my user cannot connect anymore to the web page......

Thanks

Can you check again your log and maybe check if entries are logged when the user logs in.

Does this only happen for one user? Can you create a separate user and try to log in with this user? Does that work? Does the user has received federated shares? (for this check the table oc_share_external)

florian434 · 2017-01-12T10:43:12Z

It happens for all the user, even mine with a browser with no cache : on my laptop with cache on Chrome I can log with all users but if I try the same thing on another laptop (same accounts or Chrome version) it does not work. I also tried with Edge or IE and it does not work.

Same logs :
_{"reqId":"HDTOaGKjaK2vONtjRARI" remoteAddr:"XXX.XXX.XXX.XXX" app:"no app in context" message:"Current user is not logged in" level:0 time:"2017-01-05T13:07:55+00:00" method:"GET" url:"/index.php/apps/files/" user:"--" version:"11.0.0.10"} _
{"reqId":"O6NWJu3MuvcjcEpuN6IC" remoteAddr:"XXX.XXX.XXX.XXX" app:"no app in context" message:"Current user is not logged in" level:0 time:"2017-01-05T13:07:56+00:00" method:"GET" url:"/index.php/apps/gallery/config?extramediatypes=1" user:"--" version:"11.0.0.10"}

For new users, it is the same : I can log with Chrome on my laptop but not on the other laptop or with different browser.

I checked that cookies are enable.

florian434 · 2017-01-12T10:51:59Z

Ok for the record, I applied the 11.0.1 RC1 update and everything is working fine again.

tetienne · 2017-02-26T12:02:15Z

Hi,

I have exactly the same issue explain in the first message by @florian434. I've done a fresh install of NextCloud 11.0.1 on a CentOs 7 with PHP 7.1 and Nginx. I can use the Android application (upload file, use calendar and contact sync etc.) but I'm not able to login on the Web Interface.
There is no error in the server log nor Nextcloud log.
I've also the same 401 status shown here

Can we open this issue? How can I help?

sgumirov · 2017-02-28T13:20:46Z

Same issue. Arch, Nginx, MariaDB, Nextcloud 11.0.1 (stable). Should I create new issue or someone can reopen this one?

thibaut-sticky · 2017-03-02T14:29:38Z

Any update on this still valid issue?

tisc0 · 2017-03-16T23:33:54Z

Same issue, centos 7, fresh install 11.0.2, php-fpm 7.0.17, mariadb-5.5, selinux disabled.
access_log:

[17/Mar/2017:00:30:26 +0100] "GET /index.php/apps/gallery/config?extramediatypes=1 HTTP/1.1" 401 43 "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"
[17/Mar/2017:00:30:26 +0100] "GET /cron.php HTTP/1.1" 200 20 "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"
[17/Mar/2017:00:30:41 +0100] "GET /core/img/loading-small.gif HTTP/1.1" 200 1771 "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"
[17/Mar/2017:00:30:41 +0100] "POST /index.php/login?redirect_url=/index.php/apps/files/ HTTP/1.1" 303 - "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"
[17/Mar/2017:00:30:41 +0100] "GET /index.php/apps/files/ HTTP/1.1" 302 230 "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"
[17/Mar/2017:00:30:41 +0100] "GET /index.php/apps/files/ HTTP/1.1" 303 - "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"
[17/Mar/2017:00:30:41 +0100] "GET /index.php/login?redirect_url=/index.php/apps/files/ HTTP/1.1" 200 22091 "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"
[17/Mar/2017:00:30:42 +0100] "GET /core/vendor/jquery/dist/jquery.min.map HTTP/1.1" 200 127576 "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"
[17/Mar/2017:00:30:46 +0100] "GET /index.php/apps/gallery/config?extramediatypes=1 HTTP/1.1" 401 43 "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"
[17/Mar/2017:00:30:46 +0100] "GET /cron.php HTTP/1.1" 200 20 "-" "Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0"

Thanks !

tisc0 · 2017-03-17T21:36:50Z

Got my mistake, thanks to this post :
https://help.nextcloud.com/t/fresh-install-of-11-0-1-login-loop/8724/7

Using phpfpm from remi, with multiple versions installed, I had no rights to write my sessions files.
Checked my nextcloud.log file and quickly solved it :

{"reqId":"WMxSsmZuq88aEg9ZlzQ89QAAABA","remoteAddr":"192.168.190.10","app":"PHP","message":"session_write_close(): Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/opt/remi/php70/lib/php/session) at /var/www/html/nextcloud/lib/private/Session/Internal.php#104","level":3,"time":"2017-03-17T21:18:42+00:00","method":"GET","url":"/index.php/apps/gallery/config?extramediatypes=1","user":"--","version":"11.0.2.7"}

So finally started and so far so good, thanks again !

benvdh · 2017-12-06T11:17:21Z

Had a similar issue, though I didn't see it appear in the logs. Note that remi's packages do not store their sessions in /tmp, nor /var/lib/php/session, but in /var/opt/remi/php71/lib/php/session.

This path is set in /etc/opt/remi/php71/php-fpm.d/www.conf, not in /etc/opt/remi/php71/php.ini.

Now fixed by chowning them to nginx:nginx...

UPDATE: we found that these permissions tend to reset after reboot or upgrades of packages. So we now added the nginx account to the apache group, to ensure everything keeps working in that situation.

ml31415 · 2018-02-07T13:41:41Z

I had to restore the .tmp folder in order for the login to work and being able to create session files.

wayneoutthere · 2018-04-02T16:39:17Z

having similar issue with nextcloudpi - opening #9054

robertpavlovic10 · 2018-11-28T16:56:28Z

In my case on NC13 we are using two apps: user_ldap and user_saml. Accidently I have setted value "enabled" to "no" for bouth apps in DB and the final result was this log error.

nkostovsky · 2018-12-01T09:43:52Z

same issue again, but clearing coockies doesn't work now

MorrisJobke · 2018-12-03T09:07:24Z

same issue again, but clearing coockies doesn't work now

New ticket please.

In my case on NC13 we are using two apps: user_ldap and user_saml. Accidently I have setted value "enabled" to "no" for bouth apps in DB and the final result was this log error.

Enabling both should work, but please never just edit the DB. This can break your instance. ;) Just use the buttons in the web UI or the CLI tool occ app:enable. There is more than a config switch to be made.

milksomelier · 2022-05-01T21:32:10Z

same issue again , will hope it fixes alone in an update or something , but this login loop from the web interface is anoying . The calendar and app..etc works fine

MorrisJobke added the needs info label Jan 9, 2017

florian434 closed this as completed Jan 12, 2017

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User cannot log in the web interface #2967

User cannot log in the web interface #2967

florian434 commented Jan 6, 2017 •

edited by MorrisJobke

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tetienne commented Feb 26, 2017 •

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benvdh commented Dec 6, 2017 •

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ml31415 commented Feb 7, 2018

wayneoutthere commented Apr 2, 2018

robertpavlovic10 commented Nov 28, 2018

nkostovsky commented Dec 1, 2018

MorrisJobke commented Dec 3, 2018

milksomelier commented May 1, 2022

User cannot log in the web interface #2967

User cannot log in the web interface #2967

Comments

florian434 commented Jan 6, 2017 • edited by MorrisJobke Loading

Steps to reproduce

Expected behaviour

Actual behaviour

Server configuration

Client configuration

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Browser log

MorrisJobke commented Jan 9, 2017

florian434 commented Jan 10, 2017

MorrisJobke commented Jan 10, 2017

florian434 commented Jan 10, 2017

MorrisJobke commented Jan 10, 2017

florian434 commented Jan 10, 2017

MorrisJobke commented Jan 10, 2017

florian434 commented Jan 12, 2017

MorrisJobke commented Jan 12, 2017

florian434 commented Jan 12, 2017

florian434 commented Jan 12, 2017

tetienne commented Feb 26, 2017 • edited Loading

sgumirov commented Feb 28, 2017

thibaut-sticky commented Mar 2, 2017

tisc0 commented Mar 16, 2017 • edited Loading

tisc0 commented Mar 17, 2017

benvdh commented Dec 6, 2017 • edited Loading

ml31415 commented Feb 7, 2018

wayneoutthere commented Apr 2, 2018

robertpavlovic10 commented Nov 28, 2018

nkostovsky commented Dec 1, 2018

MorrisJobke commented Dec 3, 2018

milksomelier commented May 1, 2022

florian434 commented Jan 6, 2017 •

edited by MorrisJobke

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tetienne commented Feb 26, 2017 •

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tisc0 commented Mar 16, 2017 •

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benvdh commented Dec 6, 2017 •

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