#ask - Open Source Ticketing System

Redefining Ticket Requests

Overview:

🎫 The #ask platform is a simple ticketing system designed to enhance issue management and streamline task tracking within an organization. Built using Next JS for the frontend and Supabase as the backend, this platform offers a dynamic and collaborative approach to handling tickets across different departments.

Features

1. Dynamic Form (#ask) Creation 📋

   • Managers and Assignor have the ability to dynamically create ticket forms tailored to the specific needs of their department.
   • Forms serve as a structured means of capturing information related to issues and tasks.

2. User Roles 👥

   • The system distinguishes between three main user roles: Managers, Assignor and Members.
   • Managers are granted the privilege to manage organisation, workspace and #ask.
   • Assignor can assign these #ask to the members of there workspace
   • while Members can work and resolve on #ask.

3. Departmental Workspaces 🏢

   • Managers can efficiently organize their departments/workspace by adding members to their team.
   • This ensures that each department has a designated set of users with specific responsibilities.

4. Cross-Department Ticketing ↔️

   • Users, both Members and Managers, can raise tickets that span across different departments.
   • This feature promotes collaboration and facilitates the resolution of inter-departmental issues.

5. Ticket Assignment 🎫

   • Assignor hold the authority to assign tickets to specific members within their department.
   • This functionality enables the delegation of tasks and ensures a structured workflow.

6. Real-Time Communication 🔄

   • The platform leverages Firebase Firestore for real-time data storage and retrieval.
   • Users can experience seamless and instant updates, promoting efficient communication and collaboration.

7. User Authentication 🔐

   • For Robust and easy user authentication mechanisms we are using Google Auth.
   • This includes role-based access control to manage permissions effectively.

8. Task Tracking 📈

   • The system provides comprehensive task tracking capabilities, allowing users to monitor the status and progress of assigned tickets.
   • Managers can oversee the workload of their team, ensuring timely completion of tasks.

Read Architecture file to know more. ✨

Learning Opportunities 🚀

Embark on a dynamic learning journey with #ask's move to Next.js and Supabase! 🌟 Dive into Next.js for responsive interfaces while embracing Supabase's scalability. Explore secure authentication, role-based access, and dynamic form handling. 🛡️ Foster cross-departmental collaboration, refine Firestore databases, and elevate state management. 🗃️ Discover task management best practices, scalability tips, and UI/UX design principles. Get ready for a comprehensive modern web app development experience! ✨

Installation:

1. Clone the repository: git clone https://github.com/nirajmohanrana/hashtag-ask.git
2. Install dependencies: npm install
3. Create a .env.local file in root directory
4. Add NEXT_PUBLIC_SUPABASE_URL=change-with-your-project-url and NEXT_PUBLIC_SUPABASE_ANON_KEY=change-with-your-anon-key
5. Start the development server: npm run dev

Tech Stack:

• Next JS
• Supabase

Getting Started:

1. Setup Supabase: 🛠️ Configure Supabase for the database management needs of the application.
2. Environment Variables: 🔐 Set up environment variables for Supabase configuration.
3. Start Development: ▶️ Run the application locally for testing and development.

Contributing:

Contributions are welcome! Please fork the repository, create a new branch, and submit a pull request for any improvements, bug fixes, or new features. Read Contributions File to know more. ✨

Contact:

For any inquiries or support, reach out to Me. 📧