fig.to_image does hangs, Windows

[Tooblippe]

I have no problemson my Mac and Linux,

Using the python library

On Windows 10, Python 3.6, 3.7, 3.8 in Venv as well as 3.8 in Conda the fig.to_image(format="png", engine='kaleido') just hangs. I have tested inside and outside virtual environment.

I have searched widely and also se pio.kaleido.scope.mathjax = None to none as some suggests without any luck.

I am unsure what to do. Nothing in Kaleido or web searches have helped.

[fangniuer]

Hello, we have encountered the same problem. How did you solve it？thank you！ @ Tooblippe

[Tooblippe]

Hi, We are using plot;y 4.7.1 which seems to work. Regards

…

On Wed, 3 Nov 2021, 04:51 fangniuer, ***@***.***> wrote: Hello, we have encountered the same problem. How did you solve it？thank you！ @ Tooblippe — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#3304 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAGETQNIPZFZ3RHLRWLHIZLUKCPU7ANCNFSM5ANVEPRQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[fangniuer]

Thank you for your reply.

Regards

[nicolaskruchten]

See plotly/Kaleido#112 and plotly/Kaleido#110

[ronak1009]

I am also facing the same issue for python 3.9
With Python 3.9, If I try to downgrade kaleido to 0.1.0 -> it fails.

Installing collected packages: kaleido, retrying, plotly
ERROR: Could not install packages due to an OSError: [WinError 32] The process cannot access the file because it is being used by another process: 'C:\\Python\\Python39\\Lib\\site-packages\\kaleido\\executable\\version'
Consider using the `--user` option or check the permissions.

Also similar issue was found on a headless linux on cloud running centos7 with Python 3.9

[gvwilson]

Closing in favor of tickets in Kaleido repo - thank you. @gvwilson