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Refined the ticket-coordinator role description (#5187)
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bretg authored May 6, 2020
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## Ticket Coordinator

Each week, Prebid Org assigns one person to keep an eye on incoming issues and PRs. That person should:
Each week, Prebid Org assigns one person to keep an eye on incoming issues and PRs. Every Monday morning a reminder is
sent to the prebid-js slack channel with a link to the spreadsheet. If you're on rotation, please check that list each
Monday to see if you're on-duty.

When on-duty:
- Review issues and PRs at least once per weekday for new items. Encourage a 48 "SLA" on PRs/issues assigned. Aim for touchpoint once every 48/hours.
- For PRs: assign PRs to individuals on the PR review list. Try to be equitable -- not all PRs are created equally. Use the "Assigned" field and add the "Needs Review" label.
- For PRs: assign PRs to individuals on the **PR review list**. Try to be equitable -- not all PRs are created equally. Use the "Assigned" field and add the "Needs Review" label.
- For Issues: try to address questions and troubleshooting requests on your own, assigning them to others as needed. Please add labels as appropriate (I.E. bug, question, backlog etc).
- Issues that are questions or troubleshooting requests may be closed if the originator doesn't respond within a week to requests for confirmation or details.
- Issues that are bug reports should be left open and assigned to someone in PR rotation to confirm or deny the bug status.
- It's polite to check with others before assigning them large tasks.
- If possible, check in on older items and see if they can be unstuck.
- It's polite to check with others before assigning them extra-large tasks.
- If possible, check in on older PRs and Issues and see if they can be unstuck.
- Perform the weekly Prebid.js release per instructions at https://github.com/prebid/Prebid.js/blob/master/RELEASE_SCHEDULE.md . This generally takes place on Tues or Weds.

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