Shaka doesn't work with Azure Media Services Smooth Streaming Manifests

[pvelm001]

Have you read the FAQ and checked for duplicate open issues?
Yes

If the problem is related to FairPlay, have you read the tutorial?

N/A

What version of Shaka Player are you using?

4.11.9

Can you reproduce the issue with our latest release version?
Yes

Can you reproduce the issue with the latest code from main?
Yes

Are you using the demo app or your own custom app?
I have tried in both. I can reproduce the issue in both implementations

If custom app, can you reproduce the issue using our demo app?
Yes

What browser and OS are you using?
Microsoft Edge Dev (131.0.2903.5), Windows 11 (24H2 26100.2033)

For embedded devices (smart TVs, etc.), what model and firmware version are you using?
N/A

What are the manifest and license server URIs?

https://universalstore.streaming.mediaservices.windows.net/30fb1348-fa2b-4749-a7ab-f472194e0d7e/fb6cddcf-d52c-4a6c-ac63-4d104d58.ism/manifest
https://universalstore.streaming.mediaservices.windows.net/ef30bfa6-c6e0-4007-b9d9-b8b4616af3b8/10c70f71-17f5-46ec-aa1b-b3023ce3.ism/manifest
https://universalstore.streaming.mediaservices.windows.net/8b1ee0d1-3da9-449d-a3a9-37cb5f4d7bd6/5fa62a62-a291-436f-b3eb-5d959d05.ism/manifest

What configuration are you using? What is the output of player.getNonDefaultConfiguration()?

{}

What did you do?

Using Demo app:

• Go to https://shaka-player-demo.appspot.com/demo/#audiolang=en-US;textlang=en-US;uilang=en-US;panel=CUSTOM%20CONTENT;build=uncompiled
• Use the above manifest URIs
• See it fail with NETWORK.BAD_HTTP_STATUS error (404)

(or)

Using code:

import ISOBoxer from 'codem-isoboxer';
window['ISOBoxer'] = ISOBoxer;

const player = new shaka.Player();
const url =  'https://universalstore.streaming.mediaservices.windows.net/30fb1348-fa2b-4749-a7ab-f472194e0d7e/fb6cddcf-d52c-4a6c-ac63-4d104d58.ism/manifest';

await player.attach(videoElement);
await player.load(url, null, 'application/vnd.ms-sstr+xml');

What did you expect to happen?
The player should play the whole video

What actually happened?

Smooth Streaming Manifest Fails with 404: Network Calls Drop After Initial Seconds:

The video starts normally, however after couple of seconds it starts failing with network call to the server. The fragment API calls are failing with 404 errors.

Same error is happening in Demo App:

I have tested the same manifest in other platforms like dash.js - MSS, and VLC where it is working fine.

Are you planning send a PR to fix it?
No