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When mail reply from cc and bcc in the received email notification so email reply creates a new ticket #607

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komal-sh-27 opened this issue Sep 22, 2022 · 0 comments
Open

When mail reply from cc and bcc in the received email notification so email reply creates a new ticket #607

komal-sh-27 opened this issue Sep 22, 2022 · 0 comments
Labels
1.1.1 Version This is related to version 1.1.1 uvdesk 1.1.2 Version 1.2.0 Version Bug Something isn't working Fixed Proposed Regarding PR is already added for this issue Mail Reply Regarding Mail Reply on tickets issues Ticket Regarding Tickets issues

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@komal-sh-27
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Description
When mail reply from cc and bcc in the received email notification so email reply creates a new ticket

How to reproduce
Step 1: Add a cc, bcc from the admin or customer side:

  • With agent id
  • With non-agent id

Step 2: Now check the cc and bcc email notification and reply to this email notification:

image

Step 3: After the refresh mailbox command this mail reply creates a new ticket instead of the added in the same thread message:

image

Possible Solution
If we mail a reply from the cc and bcc side should be added in the same ticket thread instead of the creates a new ticket
@komal-sh-27 komal-sh-27 added Bug Something isn't working Ticket Regarding Tickets issues 1.1.1 Version This is related to version 1.1.1 uvdesk Mail Reply Regarding Mail Reply on tickets issues labels Sep 22, 2022
@komal-sh-27 komal-sh-27 mentioned this issue Mar 7, 2023
Closed
Abhi12-gupta added a commit to Abhi12-gupta/core-framework that referenced this issue Jul 25, 2023
@Abhi12-gupta
Changes in tickets reply from CC and BCC reply via mail: uvdesk#607
53046c4
@Abhi12-gupta Abhi12-gupta mentioned this issue Jul 25, 2023
Open
@komal-sh-27 komal-sh-27 added the Fixed Proposed Regarding PR is already added for this issue label Jul 31, 2023
@kylebial0 kylebial0 mentioned this issue Aug 1, 2023
Closed
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Labels
1.1.1 Version This is related to version 1.1.1 uvdesk 1.1.2 Version 1.2.0 Version Bug Something isn't working Fixed Proposed Regarding PR is already added for this issue Mail Reply Regarding Mail Reply on tickets issues Ticket Regarding Tickets issues
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@komal-sh-27