Some users can't reset their password

[kontrollanten]

Describe the current behavior

We get a lot of emails from users that says that they've requested a password reset, but they don't receive any email. When I search for their email, user id and username in the logs and audit log I can't find anything.

Relevant config:

log:
  level: 'info' # 'debug' | 'info' | 'warn' | 'error'

smtp:
  # smtp or sendmail
  transport: smtp
  # Path to sendmail command. Required if you use sendmail transport
  sendmail: null
  hostname: 'smtp.eu.mailgun.org'
  port: 587 # If you use StartTLS: 587

Whilst I know it works for other users. Possible causes:

• Handling errors by the users / bad UX
• Peertube fails to create the email job
• Mailgun issue

To investigate this further we may need to add more logging to determine what's going wrong. As far as I can see there's no audit logs for password resets, can we add that? Also we could add some info log here to tell that an email is being prepared.

PeerTube/server/core/lib/job-queue/job-queue.ts

Line 355 in a06c2ea

if (!options) return

Steps to reproduce

Describe the expected behavior

No response

Additional information

• PeerTube instance:

  • URL:
  • Version: 6.2.1
  • NodeJS version:
  • Ffmpeg version:

• Browser name, version and platforms on which you could reproduce the bug:

• Link to browser console log if relevant:

• Link to server log if relevant (journalctl or /var/www/peertube/storage/logs/):

[Chocobozzz]

Hi,

Can you check your local jobs of type email to see if there are errors?
We should also display errors in logs.

But I improved email logging in 99091da

[kontrollanten]

There's no failed jobs and I couldn't find any relevant information in the logs either.

I can't see that there's any email jobs created for the users who's reporting that they haven't got any email. So either Peertube fails to create the job or the users fails to reset their password.

[Chocobozzz]

I can't see that there's any email jobs created for the users who's reporting that they haven't got any email. So either Peertube fails to create the job or the users fails to reset their password.

Can you ask him/her to try again and check in your peertube or nginx logs if the /ask-reset-password endpoint is called? If yes, a subsequent email job type should be created with a Reset your account password email subject.

[Chocobozzz]

We need to redesign the audit log but in the meantime I added more "classic" logs in fc771a6

You can filter log entries using Parse logs:

sudo -u peertube NODE_CONFIG_DIR=/var/www/peertube/config NODE_ENV=production npm run parse-log -- --level info --tags users --tags api

Or by username (for example chocobozzz):

sudo -u peertube NODE_CONFIG_DIR=/var/www/peertube/config NODE_ENV=production npm run parse-log -- --level info --tags chocobozzz

[kontrollanten]

Thanks. We'll upgrade to Peertube 6.3 as soon as it's released and see if we can debug further what happens.

[Sakrecoer]

It seems email stopped working for us in 6.2.1. No errors to be found in the logs. Will also upgrade to 6.3 see if it makes a difference.

[Chocobozzz]

It seems email stopped working for us in 6.2.1. No errors to be found in the logs. Will also upgrade to 6.3 see if it makes a difference.

Please create a dedicated issue with server debug logs enabled

@kontrollanten Do you have news?

[kontrollanten]

No, we haven't updated yet

[kontrollanten]

I may have found the reason causing this issue. We just had a user who tried to reset his email but it failed due to the registered email was capitalized, whilst he typed his email in lower case. Related to #6383