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Technical FAQ
There are two folders, one is in the game directory and called saves. Another is located in Users<your user name>\AppData\Roaming\RenPy<game name plus big number>
If you want to do something with saves or persistent files, you must do it in both folders before launching the game!
First of all, if you have problems with our games and use special software like various optimizers which insert their code into all applications, disable them. We cannot know how they work with our games, because there are hundreds of them.
- Make sure you don't have unusual characters in the game path. Including your user name, if it's in the path too. For example, calling the game folder ( ͡° ͜ʖ ͡°) most likely won't end well.
- Outdated GPU drivers often cause many errors. Even if your error doesn't look like it happened because of the driver, it often does.
- Do not unpack the game into system folders, such as C:/Program Files. Your OS may prevent the game from running for security reasons.
- Make sure your antivirus doesn't interfere with the game. Sometimes AVs settings are too strict. Try to add the game to AV exceptions.
- Try to launch the game with admin privileges.
- Do not try to launch the game from its archive. Always unpack it to some folder first!
- Try to delete presplash.png file from the game folder. In some rare cases this file prevents the game from running.
- Make sure files are not corrupted. Try to download the game again, and if possible put it on another drive, even if logical.
- If you loaded an old save after updating the game, it may cause issues. The older the save, the higher the possibility. We do our best to ensure updates won't break anything, but it's not always possible. Try to start a new game.
You can also report about the error (more about it below), because it may not be related to an old save, even if you loaded it.
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If you used third party software or console to change the game variables in order to cheat, and it led to errors, we cannot help you. We can't possibly know what was changed and how. I suggest to redownload the game and start it anew.
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If you got an error without forcibly changing the game variables, please report about it. You can use either one of patreon pages or our Discord.
Find a file in the game folder, traceback.txt. The game creates it after every critical error. We need the text inside it to understand the error and fix it. If you cannot find the file, make a screenshot of the error and show it to us.
The game totally supports it. If you get an error, you made an error somewhere, for example there are errors in your json files (see https://github.com/XelaPy/PyTFall/wiki/Json-format-issues), or you put files in a wrong folder.