DEPRECIATED — Research recruitment email template

Notes: These emails can be used to send to people who are SecureDrop users; journalists, instance admins, and others.

If you have a relationship with a SecureDrop user, you can use this email template to ask them if they're interested in taking part.

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Recruitment email for SecureDrop users

Subject: Improving the SecureDrop user experience
From: [email protected]

Dear SecureDrop user,

TL;DR: You can help improve the SecureDrop user experience with a 30 minute interview, please contact us at [email protected]!

Why do you need my help?
The SecureDrop team is constantly fighting two battles: security and usability. Every security improvement means more usability challenges[1]. The SecureDrop UX team is actively looking for feedback from SecureDrop users to ensure it evolves in a user centered way. [2]

As a journalist using SecureDrop, you can help by taking part in a 30 minute interview[3] conducted by Bernard Tyers[4], a member of the SecureDrop UX team.

What happens after the interview?
A transcript may be generated during the interview. Should this happen, it will be fully redacted and anonymized before being shared.

How will this help me?
With these interviews we can better understand the mental model of a SecureDrop user and adapt the conceptual model of the system accordingly. [5]

OK, I want to help. Now what happens?
Scheduling an interview is simple: just send a mail to [email protected]. We prefer to meet in person, if possible, but an encrypted video or voice conversation also works fine.

Sincerely,



[1] http://www.jnd.org/dn.mss/when_security_gets_in_the_way.html
[2] https://en.wikipedia.org/wiki/User-centered_design
[3] https://lab.securedrop.club/main/ux/wikis/SecureDrop-User-Interview-Script
[4] http://www.ei8fdb.org/thoughts/
[5] https://uxmag.com/articles/the-secret-to-designing-an-intuitive-user-experience

Recruitment email for SecureDrop instance admins

Dear SecureDrop admin,

TL;DR: You can help improve the SecureDrop admin experience with a 30 minute interview.

• Why do you need my help? The SecureDrop team is constantly fighting two battles: security and usability. Every security improvement means more usability challenges[1]. The SecureDrop UX team is actively looking for feedback from SecureDrop admins to ensure it evolves in a user centered way. [2] As an admin using SecureDrop, you can help by taking part in a 30 minute interview conducted by a member of the SecureDrop UX team.

• What happens after the interview? A transcript may be generated during the interview. Should this happen, it will be fully redacted and anonymized before being shared.

• How will this help me? With these interviews we can better understand the mental model of a SecureDrop admin and adapt the conceptual model of the system accordingly. [3]

• OK, I want to help. Now what happens? Scheduling an interview is simple: just reply to this message. We prefer to meet in person, if possible, but an end-to-end encrypted video or voice conversation also works fine.

Sincerely,

[1] http://www.jnd.org/dn.mss/when_security_gets_in_the_way.html [2] https://en.wikipedia.org/wiki/User-centered_design [3] https://uxmag.com/articles/the-secret-to-designing-an-intuitive-user-experience

Recruitment email for journalists with experience handling classified or confidential documents

Subject: SecureDrop User Research : journalist interviews

Dear Journalist(s),

TL;DR: You can help improve the tools sources use to communicate with journalists with a 30 minute interview.

* Why do you need my help?

The SecureDrop[0] team is constantly fighting two battles: security and usability. Every security improvement means more usability challenges[1]. The SecureDrop[0] team is constantly fighting two battles: security and usability. Every security improvement means more usability challenges[1]. The SecureDrop UX team[2] is actively looking for first hand testimony from investigative journalists to ensure it evolves in a user centered way[3]. As a journalist, you can help by taking part in a 30 minute interview conducted by a member of the SecureDrop UX team.

* What happens after the interview?

A transcript may be generated during the interview. Should this happen, it will be fully redacted and anonymized before being shared.

* How will this help me?

With these interviews we can better understand the mental model of a journalist who communicates with a source and adapt the conceptual model of the SecureDrop system accordingly[4].

* OK, I want to help. Now what happens?

Scheduling an interview is simple: just send a mail to [email protected]. We prefer to meet in person, if possible, but an encrypted video or voice conversation also works fine.

Sincerely,

[0] https://securedrop.org
[1] http://www.jnd.org/dn.mss/when_security_gets_in_the_way.html
[2] https://forum.securedrop.club/t/help-improve-the-securedrop-user-experience/373
[3] https://en.wikipedia.org/wiki/User-centered_design
[4] https://uxmag.com/articles/the-secret-to-designing-an-intuitive-user-experience