FAQ Scrobbling

1. Why are videos not being scrobbled to my profile?

Ensure account is authenticated

Re-authenticate your trakt account under the plugin preferences in Plex/Web (at Channels -> trakt -> Settings) or via the web-based configuration (at http://trakt-for-plex.github.io/configuration).

Check filters + rules are correct

Verify your filters (under Channels -> trakt -> Settings) and rules (at http://trakt-for-plex.github.io/configuration) allow your user to scrobble and will match your user to a valid account.

You can also check your log file (with debug logging enabled) for messages that look something like this when a video starts:

2016-01-23 15:38:16,649 - DEBUG - Filters.is_valid_client({'platform': 'Konvergo', 'product': 'Plex Media Player', 'key': '...', 'title': '...'})
2016-01-23 15:38:16,650 - DEBUG - [scrobble_clients] no preference found
2016-01-23 15:38:16,650 - DEBUG - [filter_networks] IPv4Address(u'...') - wildcard
2016-01-23 15:38:16,665 - DEBUG - Activity matched against rule: None
2016-01-23 15:38:16,708 - DEBUG - [scrobble_names] validate - value: 'fuzeman', allow: ['fuzeman'], deny: []
2016-01-23 15:38:16,709 - DEBUG - Activity matched against rule: <UserRule priority: 1, account: 1, name: u'fuzeman'>

These messages will explain a bit why certain filters or rules are failing to match, if you never see any of these messages post an issue here with your log file as something else is likely causing your issue.

Check metadata is supported

Ensure your media is using one of the supported metadata agents listed here.

Check for errors

In Plex/Web under Channels -> trakt you will see a Messages button appear if an error occurs in the plugin, clicking on this button will display the details of any errors that have occurred.

If you see any errors logged, open an issue here with your full log file.

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2. Why are videos watched by other users being scrobbled to my profile?

By default, all watching activity on your Plex Media Server is scrobbled to your account. If you have multiple users on your server, you will need to either:

Update filters

1. Open settings in Plex/Web at Channels -> trakt -> Settings
2. Enter your plex.tv username under Global Filter - Users (this will only allow clients logged in with your account to scrobble)
3. Save settings

Update rules

1. Visit http://trakt-for-plex.github.io/configuration and login to your plex.tv account

2. Connect to your Plex Media Server

   

3. Open the "Rules" configuration page

4. Adjust rules to automatically map plex users to their trakt.tv account