several post upgrade errors #388

nzimas · 2015-04-28T11:05:06Z

The Kaltura Admin Console is not accessible and a blank page is shown instead (nothing com)

2015-04-28 11:02:09 [192193414] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [EventNotificationTemplateUpdateStatusActi
on] requires permissions [Array
(
[0] => eventNotification.SYSTEM_ADMIN_EVENT_NOTIFICATION_MODIFY
)
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [EventNot...')
#1 /opt/kaltura/app/vendor/ZendFramework/library/Zend/Application/Bootstrap/BootstrapAbstract.php(662): InfraBootstrapper->_initNavigation()
#2 /opt/kaltura/app/vendor/ZendFramework/library/Zend/Application/Bootstrap/BootstrapAbstract.php(615): Zend_Application_Bootstrap_BootstrapAbstract->_executeResource('navigation')
#3 /opt/kaltura/app/vendor/ZendFramework/library/Zend/Application/Bootstrap/BootstrapAbstract.php(579): Zend_Application_Bootstrap_BootstrapAbstract->_bootstr
#4 /opt/kaltura/app/vendor/ZendFramework/library/Zend/Application.php(347): Zend_Application_Bootstrap_BootstrapAbstract->bootstrap(NULL)
#5 /opt/kaltura/app/admin_console/web/index.php(37): Zend_Application->bootstrap()
#6 {main}

2015-04-28 11:02:09 [192193414] [Infra_TranslateAdapter->_loadTranslationData] DEBUG: locale [en]
2015-04-28 11:02:09 [192193414] [Infra_TranslateAdapter->_loadTranslationData] DEBUG: locale [he]

Videos are not being processed

==> /opt/kaltura/log/batch/distributeupdatecloser-0-2015-04-28.err.log <==
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258

nzimas · 2015-04-28T11:19:49Z

Just to clarify, error 1 happens upon logging in. That is to say, right after the login screen.

nzimas · 2015-04-28T14:53:11Z

Error 1 has disappeared after running kaltura-config-all.sh for a second time-
Error 2 persists, however.

==> /opt/kaltura/log/batch/validatelivemediaservers-0-2015-04-28.err.log <==
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258
PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258

jessp01 · 2015-04-28T14:56:10Z

try this:

/etc/init.d/kaltura-monit stop

/etc/init.d/httpd stop

rm -fr /opt/kaltura/app/cache/*

php /opt/kaltura/app/generator/generate.php

/etc/init.d/httpd start

/etc/init.d/kaltura-monit start

nzimas · 2015-04-28T15:14:00Z

done that, then re-ran kaltura-config-all.sh.
same result, unfortunately.

if i do not run kaltura-config-all.sh, then the clips won’t play.

Kind of a catch-22 here.

On 28 Apr 2015, at 11:56, Jess Portnoy [email protected] wrote:

try this:

/etc/init.d/kaltura-monit stop

/etc/init.d/httpd stop

rm -fr /opt/kaltura/app/cache/*

php /opt/kaltura/app/generator/generate.php

/etc/init.d/httpd start

/etc/init.d/kaltura-monit start

—
Reply to this email directly or view it on GitHub #388 (comment).

jessp01 · 2015-04-28T15:27:51Z

What is the output for rpm -qa "kaltura"?
Also, when you stopped apache, did you ensure all children really went
down?

May the source be with you,

Jess Portnoy

Join us for the Kaltura Connect Virtual Summits 2015 - Register now!
connect.kaltura.com

On Tue, 28 Apr 2015, nzimas wrote:

done that, then re-ran kaltura-config-all.sh.
same result, unfortunately.

if i do not run kaltura-config-all.sh, then the clips won’t play.

Kind of a catch-22 here.

On 28 Apr 2015, at 11:56, Jess Portnoy [email protected] wrote:

try this:

/etc/init.d/kaltura-monit stop

/etc/init.d/httpd stop

rm -fr /opt/kaltura/app/cache/*

php /opt/kaltura/app/generator/generate.php

/etc/init.d/httpd start

/etc/init.d/kaltura-monit start

—
Reply to this email directly or view it on GitHub
#388 (comment).

—
Reply to this email directly or view it on GitHub.[AFBqvWnMpXutoCQI-hQFcq6tie_wl8hvks5oD5s7gaJpZM4EKiWi.gif]

nzimas · 2015-04-28T15:47:53Z

Apache has been killed and no children left alive to tell the tale :)

Here’s the list of packages kaltura:
kaltura-libfaac-1.26-1.x86_64
kaltura-libmcrypt-2.5.7-5.x86_64
kaltura-sshpass-1.05-1.x86_64
kaltura-fdk-acc-0.1.3-1.x86_64
kaltura-ffmpeg-aux-0.6-2.x86_64
kaltura-kupload-1.0.0-1.noarch
kaltura-kdp3wrapper-v37.0-1.noarch
kaltura-kdp-v2.7.0-1.noarch
kaltura-mencoder-3.4.6-9.x86_64
kaltura-ffmpeg-2.1.3-1.x86_64
kaltura-batch-10.8.0-1.noarch
kaltura-kdp3-v3.9.9-2.noarch
kaltura-release-10.8.0-1.noarch
kaltura-libass-0.9.11-2.x86_64
kaltura-libmemcached-1.0.16-2.x86_64
kaltura-widgets-1.0.0-8.noarch
kaltura-segmenter-1.0-1.x86_64
kaltura-ksr-v1.0.44-1.noarch
kaltura-kvpm-v1.0.6-1.noarch
kaltura-postinst-1.0.25-1.noarch
kaltura-pentaho-4.2.1-1.x86_64
kaltura-base-10.8.0-14.noarch
kaltura-kmc-v5.38.11-1.noarch
kaltura-red5-1.0.4-1.x86_64
kaltura-x264-0.140-2.20140104.x86_64
kaltura-a52dec-0.7.4-11.x86_64
kaltura-libopencore-amr-0.1.2-2.x86_64
kaltura-lame-3.99.5-3.x86_64
kaltura-kclip-v1.1.2.1-2.noarch
kaltura-kdpwrapper-v11.0-1.noarch
kaltura-flexwrapper-v1.2-1.noarch
kaltura-server-10.8.0-1.noarch
kaltura-dwh-9.4.0-2.noarch
kaltura-libmcrypt-devel-2.5.7-5.x86_64
kaltura-monit-5.6-15.x86_64
kaltura-librtmp-2.3-2.x86_64
kaltura-krecord-1.0.0-1.noarch
kaltura-sphinx-2.2.1-16.x86_64
kaltura-kcw-1.0.0-6.noarch
kaltura-html5-studio-v1.9.6-1.noarch
kaltura-html5lib-v2.29-1.noarch
kaltura-nginx-1.6.2-6.x86_64
kaltura-front-10.8.0-1.noarch
kaltura-clipapp-1.3-2.noarch

Nuno Zimas
Systems Administrator & Web Developer
T: +44 (0) 20 3575 1337

On 28 Apr 2015, at 12:27, Jess Portnoy [email protected] wrote:

rpm -qa "kaltura"

nzimas · 2015-04-28T19:39:56Z

I have reinstalled all the Kaltura RPMs and now get a different error message when the CSV file is uploaded:

None of the uploaded items were processed succsessfuly.

2015-04-28 19:35:23 [1064704938] [KJobHandlerWorker->closeJob] ERR: exception 'Exception' with message 'Error: None of the uploaded items were processed succsessfuly' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/batch/batches/KJobHandlerWorker.class.php(366): KalturaLog::err('Error: None of ...')

nzimas · 2015-04-28T19:44:33Z

And immediately before the door reported in the above comment, this comes up kaltlog:

PHP Fatal error: Uncaught exception 'KalturaClientException' with message 'Empty reply from server' in /opt/kaltura/app/batch/client/KalturaClientBase.php:362
Stack trace:

#0 /opt/kaltura/app/batch/client/KalturaClient.php(4172): KalturaClientBase->doQueue()

        [tmp_name] => /opt/kaltura/web/tmp/php5eS9Ry
        [error] => 0
        [size] => 337

        [tmp_name] => /opt/kaltura/web/tmp/php5eS9Ry
        [error] => 0
        [size] => 337

It must be noted that

PHP Fatal error: Call to undefined method KalturaClient::setPartnerId() in /opt/kaltura/app/batch/batches/KBatchBase.class.php on line 258

still happens.

tan-tan-kanarek · 2015-04-28T20:22:48Z

You'll have to generate the batch client library as well.

nzimas · 2015-04-28T20:29:05Z

What should go after
php generator/generate.php?

On 28 Apr 2015, at 17:22, Tan-Tan [email protected] wrote:

You'll have to generate the batch client library as well.

—
Reply to this email directly or view it on GitHub #388 (comment).

tan-tan-kanarek · 2015-04-28T20:35:10Z

Run it with no params, it will generate all needed libs.

T.

Sent with AquaMail for Android
http://www.aqua-mail.com

On April 28, 2015 11:29:09 PM nzimas [email protected] wrote:

What should go after
php generator/generate.php?

On 28 Apr 2015, at 17:22, Tan-Tan [email protected] wrote:

You'll have to generate the batch client library as well.

Reply to this email directly or view it on GitHub #388 (comment).

Reply to this email directly or view it on GitHubhttps://github.com//issues/388#issuecomment-97198749.

nzimas · 2015-04-28T22:01:13Z

Same result.

Besides the recommendations in this thread, I have already ran kaltura-config-all.sh about a dozen times and reinstalled all Kaltura packages to no avail.

On 28 Apr 2015, at 17:35, Tan-Tan [email protected] wrote:

Run it with no params, it will generate all needed libs.

T.

Sent with AquaMail for Android
http://www.aqua-mail.com

On April 28, 2015 11:29:09 PM nzimas [email protected] wrote:

What should go after
php generator/generate.php?

On 28 Apr 2015, at 17:22, Tan-Tan [email protected] wrote:

You'll have to generate the batch client library as well.

Reply to this email directly or view it on GitHub #388 (comment).

Reply to this email directly or view it on GitHubhttps://github.com//issues/388#issuecomment-97198749.
—
Reply to this email directly or view it on GitHub #388 (comment).

nzimas · 2015-04-29T01:41:31Z

This showstopper is all the most disturbing if one takes into account that everything worked normally yesterday, right after upgrading Kaltura.

jessp01 · 2015-07-31T16:48:37Z

Closing. Please upgrade to latest and submit an issue should you have any problems.

jessp01 closed this as completed Jul 31, 2015

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several post upgrade errors #388

several post upgrade errors #388

nzimas commented Apr 28, 2015

nzimas commented Apr 28, 2015

nzimas commented Apr 28, 2015

jessp01 commented Apr 28, 2015

nzimas commented Apr 28, 2015

/etc/init.d/kaltura-monit stop

/etc/init.d/httpd stop

rm -fr /opt/kaltura/app/cache/*

php /opt/kaltura/app/generator/generate.php

/etc/init.d/httpd start

/etc/init.d/kaltura-monit start

jessp01 commented Apr 28, 2015

/etc/init.d/kaltura-monit stop

/etc/init.d/httpd stop

rm -fr /opt/kaltura/app/cache/*

php /opt/kaltura/app/generator/generate.php

/etc/init.d/httpd start

/etc/init.d/kaltura-monit start

nzimas commented Apr 28, 2015

nzimas commented Apr 28, 2015

nzimas commented Apr 28, 2015

tan-tan-kanarek commented Apr 28, 2015

nzimas commented Apr 28, 2015

tan-tan-kanarek commented Apr 28, 2015

nzimas commented Apr 28, 2015

nzimas commented Apr 29, 2015

jessp01 commented Jul 31, 2015

several post upgrade errors #388

several post upgrade errors #388

Comments

nzimas commented Apr 28, 2015

nzimas commented Apr 28, 2015

nzimas commented Apr 28, 2015

jessp01 commented Apr 28, 2015

/etc/init.d/kaltura-monit stop

/etc/init.d/httpd stop

rm -fr /opt/kaltura/app/cache/*

php /opt/kaltura/app/generator/generate.php

/etc/init.d/httpd start

/etc/init.d/kaltura-monit start

nzimas commented Apr 28, 2015

/etc/init.d/kaltura-monit stop

/etc/init.d/httpd stop

rm -fr /opt/kaltura/app/cache/*

php /opt/kaltura/app/generator/generate.php

/etc/init.d/httpd start

/etc/init.d/kaltura-monit start

jessp01 commented Apr 28, 2015

/etc/init.d/kaltura-monit stop

/etc/init.d/httpd stop

rm -fr /opt/kaltura/app/cache/*

php /opt/kaltura/app/generator/generate.php

/etc/init.d/httpd start

/etc/init.d/kaltura-monit start

nzimas commented Apr 28, 2015

nzimas commented Apr 28, 2015

nzimas commented Apr 28, 2015

#0 /opt/kaltura/app/batch/client/KalturaClient.php(4172): KalturaClientBase->doQueue()

tan-tan-kanarek commented Apr 28, 2015

nzimas commented Apr 28, 2015

tan-tan-kanarek commented Apr 28, 2015

nzimas commented Apr 28, 2015

nzimas commented Apr 29, 2015

jessp01 commented Jul 31, 2015