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Transactional Email Logo Not Getting Updated #6275

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k3designs opened this issue Aug 22, 2016 · 18 comments
Closed

Transactional Email Logo Not Getting Updated #6275

k3designs opened this issue Aug 22, 2016 · 18 comments
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bug report Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development

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@k3designs
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Preconditions

  1. Magento ver. 2.1.0
  2. PHP 7.0

Steps to reproduce

  1. Go to content > Design > Configuration
  2. Select Scope:website (Edit) (for multisite setup)
  3. Go to Transactional Email setup
  4. Try to upload custom logo for email.

Expected result

  1. The new logo should be uploaded

Actual result

  1. [Screenshot, logs]
    screen shot 2016-08-22 at 7 40 36 pm
  2. I have checked on a server side, the folder "email" is not getting generated on the server, under pub > media >

While all other folders are getting generated like "sales", "favicon" etc.

@kevincream
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I can confirm this, i have the same issue in 2.1

@hostep
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hostep commented Aug 23, 2016

This has been reported multiple times already, please try searching for an issue before creating a new one.
Duplicate: #5352
A fix was already delivered to the develop branch, we just need to wait (very very patiently) until Magento puts this into an official release.

@sevos1984
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Thanks for reporting, this issue is fixed in develop branch and will be patched in 2.1 in nearest release (internal ticket MAGETWO-57291)

@sevos1984 sevos1984 added the Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development label Aug 25, 2016
@JuliaGosling
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Is there a work around ahead of the patch being released?

@JuliaGosling
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(actually, I just created a header template and referenced my image location absolutely)
Be good to know when the patch is released though. :)

@peec
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peec commented Aug 31, 2016

Can confirm this still, in 2.1.1. Using regular file storage system.

@jvreeken
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was not delivered in 2.1.2 ? I just read the release notes for 2.1.2 and this is still a "Known issue"
http://devdocs.magento.com/guides/v2.1/release-notes/ReleaseNotes2.1.2CE.html#known-issues

@Ctucker9233
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@jvreeken It's disappointing. If anyone on the Magento team is reading this, please take some time to fix all know issues/bugs before releasing 2.1.3 or 2.2. It's just common sense to do so.

@ihor-sviziev
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Unfortunately I have this issue too.
In develop branch we already have fix for this issue: 23103c0

Waiting for release that will include it...

@bardkalbakk
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It supprising to find that this bug is still pending. Has anyone backported this to 2.1 23103c0 ?

The commit looks quite simple and isolated.

@salelsol
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I´m reciving orders with wrong email logo, if recive from default scope store logo it´s O.K. , but when I recive orders from any other scope language store then logo recived is Luma Logo, I´m configured backend Content/Design/Configuration/Transactional Email/Logo Image, also add language to pub/media/logo/stores/1 /2 and /3 but nothing working.

@MattDelac
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Still an issue on Magento 2.1.5
Thank you

@pguedesbr
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this has been fixed in 2016, and promised to be released in 2.1
We are in 2.1.5, the fix is ready in develop branch for months.
Why in the name of God has this not been merged into the MANY latest releases yet?

@itsgauravjain22
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This issue should be merged with master branch as its a very high priority issue. Mails are supposed to have Company logo. Using magento 2.1.5.

@okorshenko
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Pull Request #9590 has been merged to 2.1-develop branch. Thank you @hostep for your contribution!

@magento-team magento-team added Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development Admin Panel bug report labels Jul 31, 2017
@magento-team
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Internal ticket to track issue progress: MAGETWO-69062

@impunkj
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impunkj commented Sep 16, 2017

I am getting same issues in magento 2.1.7. what should i do for fix.

@magento-engcom-team magento-engcom-team added the Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed label Sep 16, 2017
@hostep
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hostep commented Sep 16, 2017

@impunkj: this was fixed in Magento 2.1.8, feel free to upgrade to the latest version (2.1.9 at the moment) and to try it again :)

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bug report Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development
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