Plotly to_image and savefig just hangs, Windows 10, Pycharm, Python 3.7, latest Kaleido

[Tooblippe]

HI,

Tried all the mentioned stuff like mathjax disable etc. Still just hangs.
Has there been any new information on this one?

Regards
Tobie

[alexlach]

I have a similar issue. Calls to write_image() hang. I'm on Windows 10, VS Code, plotly 5.1, and kaleido 2.1. I'm also behind a corporate firewall/proxy so maybe that's introducing a problem.

[DamianBolwerk]

I had the same problem with write_image(). I tried to install WSL2 manually to fix it but for some reason that did not work. However later i downloaded docker desktop for windows and it gave the option to download WSL2 with it. When i installed WSL2 this way it fixed the problem of write_image hanging. Hope this helps any of you.

Docker desktop for windows can be downloaded from here: https://docs.docker.com/docker-for-windows/install/.

[Tooblippe]

HI,

Thanks - The only way I could get this to work is by explisitly using Plolty 4.7.0 or 4.7.1 and then I had to revert back to Orca since Kaleido was not available i think then.

This is ok for now since this issue is on my windows PC (dev only) and I dont have the issue on the production server running Linux.

[chrisxfire]

Hi,

Experiencing the same issue here. Environment:
OS: Windows 10
Python: 3.9.6
Plotly: 5.2.1
Kaleido: 0.2.1

Please let me know if I can provide any further information that may be helpful in digging deeper.

[Tooblippe]

HI I downgraded to plotly 4.7.x and then had to use orca. That's the only way I got it to work.

…

On Wed, Aug 18, 2021 at 9:06 PM Chris ***@***.***> wrote: Hi, Experiencing the same issue here. Environment: OS: Windows 10 Python: 3.9.6 Plotly: 5.2.1 Kaleido: 0.2.1 Please let me know if I can provide any further information that may be helpful in digging deeper. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#98 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAGETQNYDAISFEKQNG6RYFDT5QADDANCNFSM5ANEUCKA> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email> .

-- *Tobie Nortje* 079 897 9035

[chrisxfire]

Thanks for sharing, @Tooblippe!

[luizhenriquemaia]

For those how are still facing this problem, you don't need to downgrade plotly, install orca like here and in the first time running write_image function shows this "error ValueError: Image generation requires the psutil package." so i run pip install psutil and the problem was solved. I also had to install wsl2.

i'm using plotly==5.3.1, kaleido==0.2.1, psutil==5.9.0

[AnupamSaraph]

For those how are still facing this problem, you don't need to downgrade plotly, install orca like here and in the first time running write_image function shows this "error ValueError: Image generation requires the psutil package." so i run pip install psutil and the problem was solved, now i just switch between engines for development and production environment.

i'm using plotly==5.3.1, kaleido==0.2.1, psutil==5.9.0, certifi==2021.10.8

I have plotly==5.8.0 kaleido==0.2.1, psutil==5.9.0 and I still have the same problem
#195

[Claar727]

I am also still having this problem even after downloading orca.
I have plotly==5.9.0 kaleido==0.2.1, psutil==5.9.0

[SeanNobel]

Having same issue on windows11 plotly==5.8.0 kaleido==0.2.1 psutil==5.9.4

[abedhammoud]

Having the same issue on windows 11, kaleido==0.21, plotly==5.11

[lorenzo-w]

Facing the same issue with plotly 5.12.0 and kaleido 0.2.1 on Windows 11.
Anybody working on this?

[andreas-vester]

Downgrading kaleido to v0.1.0.post1 solved the issue for me on Windows. On Linux, however, I had to donwgrade kaleido to v0.0.3 to make it work.

I am also wondering if this issue will be worked addressed anytime soon?

[gvwilson]

Thanks for your interest in Kaleido. We are currently working on an overhaul that might address your issue - we hope to have news in a few weeks and will post an update then. Thanks - @gvwilson

[abedhammoud]

Thanks. Sent from Outlook for iOS<https://aka.ms/o0ukef>

…

________________________________ From: Greg Wilson ***@***.***> Sent: Friday, July 26, 2024 5:17:50 PM To: plotly/Kaleido ***@***.***> Cc: Abed Hammoud ***@***.***>; Comment ***@***.***> Subject: Re: [plotly/Kaleido] Plotly to_image and savefig just hangs, Windows 10, Pycharm, Python 3.7, latest Kaleido (#98) Thanks for your interest in Kaleido. We are currently working on an overhaul that might address your issue - we hope to have news in a few weeks and will post an update then. Thanks - @gvwilson<https://github.com/gvwilson> — Reply to this email directly, view it on GitHub<#98 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AOBITHFBZG4TIP5BXJQHS73ZOJLA5AVCNFSM6AAAAABLQTRV2KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENJSHA3TCNRXGI>. You are receiving this because you commented.Message ID: ***@***.***>