New + Refactored Content, and general improvements

docs/7d2d-firststeps-dashboard.md

@@ -7,6 +7,7 @@ services:
   - gameserver
 ---
 
+import YouTube from '@site/src/components/YouTube/YouTube';
 import InlineVoucher from '@site/src/components/InlineVoucher';
 
 ## Introduction
@@ -15,6 +16,8 @@ You are interested in an **7 Days to Die server** or already own one, but you st
 
 After going through this guide, you will easily be able to manage your server efficiently and find all the necessary options and features quickly and easily. Here, you will get a structured overview that will help you step by step to get familiar with the server administration and expand your knowledge in a targeted manner. This way, you can ensure that your **7 Days to Die server** is optimally adapted to your needs and that you get the most out of the available options.
 
+<YouTube videoId="iHFZq11b7So" title="Setup 7D2D server in just a MINUTE!" description="Feel like you understand better when you see things in action? We’ve got you! Dive into our video that breaks it all down for you. Whether you're in a rush or just prefer to soak up information in the most engaging way possible!"/>
+
 <InlineVoucher />
 
 ## Information

docs/abioticfactor-firststeps-dashboard.md

@@ -17,7 +17,7 @@ You are interested in an **Abiotic Factor server** or already own one, but you s
 
 After going through this guide, you will easily be able to manage your server efficiently and find all the necessary options and features quickly and easily. Here, you will get a structured overview that will help you step by step to get familiar with the server administration and expand your knowledge in a targeted manner. This way, you can ensure that your **Abiotic Factor server** is optimally adapted to your needs and that you get the most out of the available options.
 
-<YouTube videoId="BLebXE9BmlA" title="Setup Abiotic Factor Server in just 60 seconds! " description="Feel like you understand better when you see things in action?  We’ve got you! Dive into our video that breaks it all down for you. Whether you're in a rush or just prefer to soak up information in the most engaging way possible!"/>
+<YouTube videoId="BLebXE9BmlA" title="Setup Abiotic Factor Server in just a MINUTE! " description="Feel like you understand better when you see things in action? We’ve got you! Dive into our video that breaks it all down for you. Whether you're in a rush or just prefer to soak up information in the most engaging way possible!"/>
 
 <InlineVoucher />
 

docs/account-termination-and-cancellation-period.md

@@ -1,29 +1,95 @@
 ---
 id: account-termination-and-cancellation-period
-title: Cancellation and notice periods of contract servers
-description: Information about cancellation periods and how to cancel a contract server at ZAP-Hosting - ZAP-Hosting.com documentation
-sidebar_label: Termination and Cancellation
+title: Termination & Cancellation terms and processes for ZAP-Hosting products
+description: Information about the ZAP-Hosting termination and cancellation terms and processes at ZAP-Hosting - ZAP-Hosting.com documentation
+sidebar_label: Termination & Cancellation
 ---
 
-Learn more about the termination and the notice period.
+## Introduction
 
-## Cancellation
+In this guide, you will be able to learn more about our current policies regarding termination and cancellation of our products. We will also showcase the processes for both terminating or cancelling your product.
 
-To cancel your product with us, you can do so if you are logged in:
-Go to the dashboard, i.e. your product overview. You can reach it by clicking the button at the top of the "Webinterface" bar.
+## Our Policies
 
-![image](https://user-images.githubusercontent.com/61953937/159140841-8a9503dd-33a9-4a74-97e4-0fe4bff7c220.png)
+In order to understand the applicable terms to your product, you must know your product's **settlement type**. You can find out which settlement type you selected at the time of purchase by accessing your [web interface dashboard](https://zap-hosting.com/en/customer/) on our website whilst logged in, and selecting the **Show Package** blue button.
 
-Then you have to click on "Contracts & PrePaids" in the menu on the left. Finally, select your product there and click on the red *Cancel contract*.
+- Termination Period: This refers to the period of time that you have from the purchase date, in order to change your mind and cancel your product. You will be credited with ZAP Coins (account credit) if you choose to terminate, which you can spend on another product.
+- Cancellation Period: This refers to the period of time prior to which you must let us know about your decision to cancel your contract. This only applies to **Contract** settlement products.
 
-![image](https://user-images.githubusercontent.com/61953937/159140954-70635121-6bab-4875-9154-8d3a61da824e.png)
+![image](https://screensaver01.zap-hosting.com/index.php/s/DwktektyCP4jfLM/preview)
 
-You will then be shown the date on which your contract will be cancelled.
+## Terminating your Product
 
-![image](https://user-images.githubusercontent.com/61953937/159141030-b4155339-4711-4114-b2e3-d6271d945c6b.png)
+Regardless of the settlement type for your product, you have a **14 day** period in which you can decide to terminate and revoke your order for any reason. We do not offer a full refund as stated in our general terms and the terms that you accepted during the order process.
 
-## Term of notice
+However, as a matter of courtesy for our customers we do provide you with the option to revoke your order and receive ZAP Coins (account credit) to your ZAP-Hosting account, which you can spend on another product. There is a small €3 fee that applies which is deducted from the total that is credited to your account.
 
-The cancellation period is 7 days (28 days for root servers and dedicated servers) If the customer does not cancel the contractual relationship in time in the case of an agreed contract term, the contract is extended by the same term as the previous contract.
+#### Termination Process
 
+To begin, login to your ZAP-Hosting account and head over to your [web interface dashboard](https://zap-hosting.com/en/customer/).
 
+From here, head over to the **Orders** section on the left-hand side panel.
+
+![image](https://screensaver01.zap-hosting.com/index.php/s/TYJ5oGkDMyb6XQD/preview)
+
+On this page, locate the product that you wish to terminate. Once found, select the red **Revoke Order** button.
+
+![image](https://screensaver01.zap-hosting.com/index.php/s/2QEABQLPMWxy28q/preview)
+
+You will see a prompt appear which provides you with key information as well as your eligibility for termination. Select **Continue Revocation** if you wish to proceed with the process.
+
+![image](https://screensaver01.zap-hosting.com/index.php/s/8nB5LWn6xibnFf6/preview)
+
+Lastly the prompt will extend to present you with information regarding the refund in ZAP Coins that you will receive. We are sad to see you terminate your order and we hope that you can provide us with some feedback for improvement. Once certain, select **Revoke Order** to complete the process.
+
+![image](https://screensaver01.zap-hosting.com/index.php/s/SYmz97Pc65qSbW8/preview)
+
+You have now completed the termination process. It may take a few minutes for the process to complete, please be patient.
+
+## Cancelling your Product
+
+:::info
+Cancellations only apply to the **Contract** settlement type. Prepaid servers are paid upfront with no commitment therefore no cancellation period is needed.
+:::
+
+By selecting the contract settlement type, you agreed to a recurring subscription for the product based on the selected billing interval.
+
+The current **cancellation period** is **7 days** for all of our products, with the exception of Root Servers and Dedicated Servers which have a cancellation period of **28 days**.
+
+What this means for you, is that you must submit a cancellation request in due time before renewal based upon your selected billing interval, or the contract will become extended for another billing period.
+
+Here is a useful example to help with understanding:
+
+- You are renting a Game Server contract with a regular 1 month (30 days) billing period.
+- Scenario 1: You currently have <u>12 days</u> left until your next billing cycle. This means that you can safely submit a cancellation request, and you contract will end after the 12 day period.
+- Scenario 2: You currently have <u>3 days</u> left until your next billing cycle. Unfortuantely, you didn't provide the 7 days notice that is required for cancellation, therefore your contract will be <u>renewed</u> for another billing interval and payment, before being subsequently ended after the following time expires.
+
+#### Cancellation Process
+
+To begin, login to your ZAP-Hosting account and head over to your [web interface dashboard](https://zap-hosting.com/en/customer/).
+
+On the dashboard, locate your **contract** product and select the blue **Show Package** button.
+
+![image](https://screensaver01.zap-hosting.com/index.php/s/Ep7QPaLiwJSS82N/preview)
+
+Now on this page, select the red **Cancel Contract** option in the top right corner.
+
+![image](https://screensaver01.zap-hosting.com/index.php/s/cTwq7FD6pZzRyBb/preview)
+
+This will open up a prompt, which presents you with the option to contact our Support Team or continue with cancellation. If you wish to proceed, continue with the **Cancel Contract** option.
+
+![image](https://screensaver01.zap-hosting.com/index.php/s/WqWsCLw9x9jP6Xe/preview)
+
+Lastly, you will be able to view information regarding the cancellation. As per our policies, you will be able to view the next possible cancellation date. We are sad to see you cancel your product and we hope that you can provide us with some feedback for improvement. Once certain, select **Cance Contract** to complete the process.
+
+![image](https://screensaver01.zap-hosting.com/index.php/s/DE9tFcJNZTHdR96/preview)
+
+You have now completed the cancellation process, which will occur on the next possible date that was displayed.
+
+## Additional Queries
+
+Here at ZAP-Hosting, we value all of our customers deeply. If you are unhappy with something specific regarding our policies or have a general query, we always welcome you to contact us.
+
+You can do so by [creating a ticket on our website](https://zap-hosting.com/en/customer/support/) and our friendly Support Team will get back to you as soon as possible.
+
+Please note, this does not guarantee that we can help out due to our laid our terms of service and policies, but we will always try out best to resolve your query as best as we can.

docs/amongus-firststeps-dashboard.md

@@ -7,6 +7,7 @@ services:
   - gameserver
 ---
 
+import YouTube from '@site/src/components/YouTube/YouTube';
 import InlineVoucher from '@site/src/components/InlineVoucher';
 
 ## Introduction
@@ -15,6 +16,8 @@ You are interested in an **Impostor - Among Us Server** or already own one, but
 
 After going through this guide, you will easily be able to manage your server efficiently and find all the necessary options and features quickly and easily. Here, you will get a structured overview that will help you step by step to get familiar with the server administration and expand your knowledge in a targeted manner. This way, you can ensure that your **Impostor - Among Us Server** is optimally adapted to your needs and that you get the most out of the available options.
 
+<YouTube videoId="tPQvuyFwC7k" title="Setup Among Us server in just a MINUTE!" description="Feel like you understand better when you see things in action? We’ve got you! Dive into our video that breaks it all down for you. Whether you're in a rush or just prefer to soak up information in the most engaging way possible!"/>
+
 <InlineVoucher />
 
 ## Information

docs/ark-firststeps-dashboard.md

@@ -7,6 +7,7 @@ services:
   - gameserver
 ---
 
+import YouTube from '@site/src/components/YouTube/YouTube';
 import InlineVoucher from '@site/src/components/InlineVoucher';
 
 ## Introduction
@@ -15,6 +16,8 @@ You are interested in an **ARK server** or already own one, but you still lack a
 
 After going through this guide, you will easily be able to manage your server efficiently and find all the necessary options and features quickly and easily. Here, you will get a structured overview that will help you step by step to get familiar with the server administration and expand your knowledge in a targeted manner. This way, you can ensure that your **ARK server** is optimally adapted to your needs and that you get the most out of the available options.
 
+<YouTube videoId="i9GhJQ359sM" title="Setup ARK server in just a MINUTE!" description="Feel like you understand better when you see things in action? We’ve got you! Dive into our video that breaks it all down for you. Whether you're in a rush or just prefer to soak up information in the most engaging way possible!"/>
+
 <InlineVoucher />
 
 ## Information

docs/ark-savegame.md

@@ -14,7 +14,7 @@ import InlineVoucher from '@site/src/components/InlineVoucher';
 
 Are you looking to import your own or an official backup save file to your Ark: Survival Evolved server? Look no further, this guide will explain the steps to importing your regular own or official backup save file to your new server.
 
-<YouTube videoId="lvIIVOhAUjo" title="How to get an ARK:SE Server with Official Server Backups" description="Feel like you understand better when you see things in action?  We’ve got you! Dive into our video that breaks it all down for you. Whether you're in a rush or just prefer to soak up information in the most engaging way possible!"/>
+<YouTube videoId="lvIIVOhAUjo" title="How to get an ARK:SE Server with Official Server Backups" description="Feel like you understand better when you see things in action? We’ve got you! Dive into our video that breaks it all down for you. Whether you're in a rush or just prefer to soak up information in the most engaging way possible!"/>
 
 <InlineVoucher />
 

docs/assettocorsa-firststeps-dashboard.md

@@ -7,6 +7,7 @@ services:
   - gameserver
 ---
 
+import YouTube from '@site/src/components/YouTube/YouTube';
 import InlineVoucher from '@site/src/components/InlineVoucher';
 
 ## Introduction
@@ -15,6 +16,8 @@ You are interested in an **Assetto Corsa server** or already own one, but you st
 
 After going through this guide, you will easily be able to manage your server efficiently and find all the necessary options and features quickly and easily. Here, you will get a structured overview that will help you step by step to get familiar with the server administration and expand your knowledge in a targeted manner. This way, you can ensure that your **Assetto Corsa server** is optimally adapted to your needs and that you get the most out of the available options.
 
+<YouTube videoId="a3vIlM7qE2s" title="Setup Assetto Corsa server in just a MINUTE!" description="Feel like you understand better when you see things in action? We’ve got you! Dive into our video that breaks it all down for you. Whether you're in a rush or just prefer to soak up information in the most engaging way possible!"/>
+
 <InlineVoucher />
 
 ## Information